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Fibre 900 speeds are well below guaranteed

PatrickMcDonnell — Sat, 19 Dec 2020 15:32:17 GMT

Got fibre 900 installed yesterday and the speeds were rather all over the place until mid day when it was a solid 200/250mbps until today where I’ve dropped down to around 70mbps. All my Ethernet cables are cat 6 and above. I use a Asus rt-ax88u router so I’m not sure what’s at fault. Kind woman on the phone told me to call back in 5 days but If my speeds are dropping like this when I’m on the fibre 900 contract I’m not sure what to do

Re: Fibre 900 speeds are well below guaranteed

pippincp — Sat, 19 Dec 2020 16:03:16 GMT

What difference is 5 days going to make?

How are you testing your speed? It is recommended to use https://fast.com/

Have you tried a direct PC - ONT PPPoE connection?

Re: Fibre 900 speeds are well below guaranteed

PatrickMcDonnell — Sat, 19 Dec 2020 16:09:05 GMT

I use fast.com and the btwholesale speed test. Haven’t tried to directly connect to the modem yet on pc as I don’t know how to do it

Re: Fibre 900 speeds are well below guaranteed

pippincp — Sat, 19 Dec 2020 17:04:42 GMT

Instructions on setting up a PPPoE connection here.

https://www.tp-link.com/uk/support/faq/921/

Username : bthomehub@btbroadband.com

Password: BT

Re: Fibre 900 speeds are well below guaranteed

busterboy1 — Sat, 19 Dec 2020 20:39:34 GMT

@PatrickMcDonnell

I have the very same router on the same 900 / 110 package getting full speed all day every day.

Try these settings although stock settings should work.

As @pippincp states setup a PPPoE connection first ruling out the router altogether.

Re: Fibre 900 speeds are well below guaranteed

Infiltrator — Sat, 19 Dec 2020 21:21:31 GMT

I’ve got the similar issue but I’m using the smart hub 2. Was on Halo 1 with 330 mbps, upgraded to the Halo 1 900 mbps. Didn’t see any change in speed on the hub 1 when the upgrade happened, tried the hub 2 and the performance couldn’t match what I was getting on my hub 1 on the old contract. Spent an hour on the phone with by support and they could see 550 between the exchange and my openreach modem but I’m getting about 270 mbps on the 5ghz which is exactly what I was getting on my last 330 mbps contract (2.4 ghz added about 50 more mbps).

disappointed but I still have till the 28th to reject the upgrade.

interested to see how the OP gets on.

Re: Fibre 900 speeds are well below guaranteed

pippincp — Sat, 19 Dec 2020 21:28:49 GMT

@Infiltrator You won't get 900Mbps on a wireless connection as none of the Hubs are WiFi 6 standard. You'd be hard pushed to get it if they were.

When considering taking on Gb services you should always consider what both your and the ISP equipment is capable of. The hub will deliver 900Mb on a wired connection.

Re: Fibre 900 speeds are well below guaranteed

Infiltrator — Sat, 19 Dec 2020 21:58:54 GMT

Thanks, tested the hub 2 wired and couldn’t get over 100 mbps, never tested the hub 1 wired. Used the BT patch cable with the red fittings which I believe is Gb capable. There’s another post I’ve replied to where someone has done the same upgrade as we have and he’s only seen his upload speed increase to 110 mbps as there’s a tech fault at the wholesale end, our upload is a good steady 110 so I wonder if we’re suffering from the same tech issue?

Re: Fibre 900 speeds are well below guaranteed

pippincp — Sat, 19 Dec 2020 22:07:32 GMT

@Infiltrator Have you tried a ditect PC - ONT connection to rule out the hub?

Re: Fibre 900 speeds are well below guaranteed

Infiltrator — Sat, 19 Dec 2020 22:11:52 GMT

Never thought of that!
Job for tomorrow, thanks, will report back.

Re: Fibre 900 speeds are well below guaranteed

PatrickMcDonnell — Sun, 20 Dec 2020 07:57:13 GMT

I own a Asus rt-ax88u and I’m getting the same speeds as I am on the bt hub. Been on the phone to bt about 4 times and keep getting the mess around. Told to call back in 5 days etc I’m paying for 900mbps not 150 if I’m lucky on Ethernet or 60mbps over wifi , absolute joke.

Re: Fibre 900 speeds are well below guaranteed

busterboy1 — Sun, 20 Dec 2020 09:10:18 GMT

@PatrickMcDonnell

Have you setup a PPPoE connection as suggested in your other post to rule out the router and see what is actually coming into the ONT.

Re: Fibre 900 speeds are well below guaranteed

PatrickMcDonnell — Sun, 20 Dec 2020 09:06:15 GMT

Not sure what’s changed but plugged in my asus router and done a test over wifi and was getting 600mbps. Done a test on the pc was still 150mbps. Decided to run the cable straight to the router and started getting 900mbps. I would highly recommend not using power line kits like TP-Links as they clearly can’t go any higher than 250mbps. I have wasted money on the “gigabit” kit so don’t make the same mistake as I did. Best thing to do is to invest in a long cat 7 Ethernet cable and a Ethernet switch

Re: Fibre 900 speeds are well below guaranteed

pippincp — Sun, 20 Dec 2020 09:48:06 GMT

Pity you didn't mention the power links in the beginning.

Re: Fibre 900 speeds are well below guaranteed

PatrickMcDonnell — Sun, 20 Dec 2020 09:49:49 GMT

Never thought they would have been the problem due to them being “gigabit” capable and the amount of money I spent on them

Re: Fibre 900 speeds are well below guaranteed

pippincp — Sun, 20 Dec 2020 11:24:00 GMT

https://www.youtube.com/watch?v=ygJK8yd7n2w

Re: Fibre 900 speeds are well below guaranteed

Infiltrator — Wed, 23 Dec 2020 23:05:02 GMT

Finally got round to testing using the laptop connected directly to the openreach modem. Was getting up to 700 mbps. Tried wireless again and getting close to 700 mbps, so I’m happy enough that it’s working ok. This time I was using a 2 year old Dell laptop and the smart hub 2, one observation was how different the wireless speed tests were depending on what device was used, the Dell laptop was reading 600+ mbps, the 2020 iPad was reading 300 mbps and the android phone was 150 mbps “- all on fast.com, although speedtest was similar.

thanks for the pppoe suggestion, I keep forgetting the smarthub is only a router!

Re: Fibre 900 speeds are well below guaranteed

pippincp — Wed, 23 Dec 2020 23:25:10 GMT

Now you know why all speed tests dhould be run with a wired connection. With wireless there are too many variables.

Re: Fibre 900 speeds are well below guaranteed

jamie1985 — Thu, 24 Dec 2020 10:32:39 GMT

Yeah some older computers seem to bottleneck download speeds these days, glad you got better speed now.