This topic

Smarthub 2 in solid orange and no one in BT is picking up the call

cinwa — Sat, 19 Dec 2020 18:34:14 GMT

I plugged into the exactly same port as the previous tenant, tried to reset the Smarthub and the openreach modem, but it's still solid orange showing on the Smarthub. What can I do about it?

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

imjolly — Sat, 19 Dec 2020 18:54:12 GMT

Do yòu have something like this

Do you have a broadband package from BT. Do you have a dial tone on your phone

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

cinwa — Sat, 19 Dec 2020 19:16:55 GMT

no, i have the smarthub 2

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

cinwa — Sat, 19 Dec 2020 19:22:11 GMT

and the "openreach" modem seems to be built in in the building, but doesn't looks like this one

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Anonymous — Sat, 19 Dec 2020 19:42:47 GMT

Did the previous tenant cancel the service?

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

imjolly — Sat, 19 Dec 2020 19:52:31 GMT

Unless your landlord provides free broadband you will need a broadband package from an ISP unless you have one. How did you get a hub. Were/are you a BT broadband customer?

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Anonymous — Sat, 19 Dec 2020 19:53:46 GMT

This is a bit of an old thread but may still be relevant.

https://community.bt.com/t5/BT-Fibre-broadband/Fttp-previous-tenant-not-cancelled/td-p/1947855