Full fibre 300

andreagardiner30 — Sun, 20 Dec 2020 15:46:18 GMT

Hello. Since upgrading to full fibre 300 I seem to be having more speed problems. I upgraded due to the stay fast and that multiple devices shouldnt cause problems, however, it seems worse. I put some of it down to older tech in my laptop and pc. But now even my roku tv box barely works. Does anyone else have these problems? When i do speed checks through bt it comes back fine, and I did test an xbox 1 and ps4 slim and they came back good, but its seems less stable and worse than bts standard fibre packages. Any help or ideas would be appreciated

Re: Full fibre 300

Forthay — Sun, 20 Dec 2020 17:41:05 GMT

Did you change router at the same time as fibre 300 i.e. to Smarthub2? When you say less stable what do you mean, is it just the Wi-fi speeds? Can you see lots of the neighbours networks, could it be contention for the same channel? As a test you could try switching off the 5GHz channel and manually selecting different channels to see if it improves?

BTW - Fibre 300 is great, you might also consider phoning BT and asking for Fibre500 at the same price once it’s working better/ fixed 😀

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Full fibre 300

Re: Full fibre 300