This topic

Slow upload speeds on FTTC after fault fix

Al2042 — Tue, 22 Dec 2020 20:46:25 GMT

I am on Fibre 2 and getting good down speeds but my upload has been stuck at 1.1mbps for months. I had a general fault with slow speeds, but since that was 'fixed' I have had the upload speed issues.

BT Faults weren't any help as they don't guarantee upload speeds. Any idea what I can do to get it sorted?

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ81493994

Firmware version:

SG4B1000E020

Firmware updated:

18-Dec-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 29 Minutes 12 Seconds

Data rate:

1.28 Mbps / 77.61 Mbps

Maximum data rate:

1277 / 79754

Noise margin:

6.8 dB / 4.4 dB

Line attenuation:

22.5 dB

Signal attenuation:

8.7 dB / 22.5 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 MB Uploaded / 80 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5F3C

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-5F3C

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

AC:3B:77:D3:CC:37

Software variant:

Boot loader:

9.2.0

Re: Slow upload speeds on FTTC after fault fix

pippincp — Tue, 22 Dec 2020 21:02:33 GMT

Your uptime is only 29 mins, you sure the fault's been fixed?

Re: Slow upload speeds on FTTC after fault fix

Al2042 — Tue, 22 Dec 2020 21:05:50 GMT

Previously was up for 4/5 days. I just did a factory reset before posting

Re: Slow upload speeds on FTTC after fault fix

imjolly — Tue, 22 Dec 2020 21:18:45 GMT

Looks łike you had a firmware update 4 days ago but from other posts it may be your firmware was reverted to a previous version because of problems

Re: Slow upload speeds on FTTC after fault fix

Al2042 — Wed, 23 Dec 2020 17:03:54 GMT

Do you think the firmware could be limiting my speeds?

If it's a hardware issue I might just try a different router but I don't want to buy one and be stuck in the same spot