This topic

Wrong address on Openreach

Rosscotter — Thu, 24 Dec 2020 20:58:25 GMT

I have been checking for FTTP installation since Openreach upgraded the local cabinets. It now appears that I have two entries which are spelt differently ‘Grammer’ and ‘Grammar’. The correct one is the latter but the FTTP is registered against the former. BT services are register against the latter.

So... how do I get Openreach to alter the address on their system so it matches BT’s entry and I can upgrade my broadband?

Re: Wrong address on Openreach

Keith_Beddoe — Thu, 24 Dec 2020 21:04:29 GMT

@Rosscotter

Are you a BT Broadband customer?

Re: Wrong address on Openreach

Rosscotter — Thu, 24 Dec 2020 21:05:25 GMT

Yes I am.

Re: Wrong address on Openreach

pippincp — Thu, 24 Dec 2020 21:05:33 GMT

Get in touch with the FTTP team, they should raise an ORDI with Openreach to have the database corrected.

0800 587 4787

Re: Wrong address on Openreach

Rosscotter — Fri, 25 Dec 2020 07:05:59 GMT

Many thanks. I will try that.

have a good Christmas!