This topic

Everyone down my street is connected to Fibre apart from me.

TracyRichards — Mon, 28 Dec 2020 10:27:02 GMT

Hi there

I have recently found out that all my neighbours have been connected to FTTP , but I have been missed out. Can anyone help.

on Exchange HARTEST

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 2.5	--	1.5 to 4	Available	Available	--
Up to 2.5	Up to 0.5	1.5 to 4	Available	Available	--
Up to 1	--	1 to 3.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

4.8

0.45

2020-09-13

Other Offerings Availability DateADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

13-07-2020

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 2 Nov 2017.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Any help would be appreciated.

Tracy

Re: Everyone down my street is connected to Fibre apart from me.

Keith_Beddoe — Mon, 28 Dec 2020 10:41:59 GMT

@TracyRichards

Are you currently a BT Broadband customer?

Re: Everyone down my street is connected to Fibre apart from me.

imjolly — Mon, 28 Dec 2020 10:42:20 GMT

are you sure it is FTTP (fibre to your home) and not FTTC (fibre to cab and normal copper line to home)?

if the latter then you are connected direct to the exchange hence why you cannot get FTTC

Re: Everyone down my street is connected to Fibre apart from me.

TracyRichards — Mon, 28 Dec 2020 12:25:08 GMT

Yes, I am a BT Broadband customer.

Re: Everyone down my street is connected to Fibre apart from me.

TracyRichards — Mon, 28 Dec 2020 12:28:20 GMT

Yes, I am sure it is FTTP because I watched the guys laying the cable. I have also been told by an Openreach engineer that a duct is in the manhole outside my house waiting to be connected..........but we have been missed out.

Re: Everyone down my street is connected to Fibre apart from me.

Keith_Beddoe — Mon, 28 Dec 2020 12:30:22 GMT

@TracyRichards wrote:

Yes, I am sure it is FTTP because I watched the guys laying the cable. I have also been told by an Openreach engineer that a duct is in the manhole outside my house waiting to be connected..........but we have been missed out.

Then have a word with the FTTP team on 0800 587 4787, and see if they can find the reason why.

Re: Everyone down my street is connected to Fibre apart from me.

TracyRichards — Mon, 28 Dec 2020 12:32:39 GMT

Thank you. I will give that a go.

Re: Everyone down my street is connected to Fibre apart from me.

TracyRichards — Mon, 28 Dec 2020 13:28:03 GMT

The FTTP team have told me that their records show that Fibre is not available to my property. They suggest I call Openreach to find out why I have been missed out.

Re: Everyone down my street is connected to Fibre apart from me.

iniltous — Mon, 28 Dec 2020 13:52:59 GMT

Is there anything unusual about your address , is it in the same format as your neighbours addresses that can get FTTP , for example , No.1 Madeup St, Anywhere, and No.2 Madeup St, Anywhere, perhaps you can post the image from the checker site

https://www.broadbandchecker.btwholesale.com/#/ADSL/telephoneHome

of one of your immediate neighbours that can get FTTP.

Re: Everyone down my street is connected to Fibre apart from me.

TracyRichards — Wed, 30 Dec 2020 12:15:00 GMT

Openreach will not talk to me as I am a customer. They tell me to contact BT......and round and round I go!!!