https://community.bt.com/t5/Archive-Staging/BT-Homehub-5/m-p/2125839#M1210455 <P>we are experiencing the network connection dropping frequently and losing signal. We have Fibre 1, I think.&nbsp; Do we need a new hub or is it something else? I looked at Halo 1 but we dont get anything faster and no guarantee.&nbsp; This is a fairly recent problem in the last 6 months or so</P> Mon, 28 Dec 2020 12:48:26 GMT guidekate 2020-12-28T12:48:26Z https://community.bt.com/t5/Archive-Staging/BT-Homehub-5/m-p/2125839#M1210455 <P>we are experiencing the network connection dropping frequently and losing signal. We have Fibre 1, I think.&nbsp; Do we need a new hub or is it something else? I looked at Halo 1 but we dont get anything faster and no guarantee.&nbsp; This is a fairly recent problem in the last 6 months or so</P> Mon, 28 Dec 2020 12:48:26 GMT https://community.bt.com/t5/Archive-Staging/BT-Homehub-5/m-p/2125839#M1210455 guidekate 2020-12-28T12:48:26Z https://community.bt.com/t5/Archive-Staging/BT-Homehub-5/m-p/2125841#M1210456 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/229872">@guidekate</a>&nbsp;</P> <P>Welcome to this user forum.</P> <P>Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.</P> <P>If the home hub lights are not changing colour, and its only a wireless connection issue, then try a factory reset of the home hub.</P> <P><A href="http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-settings%3F" target="_blank">http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-settings%3F</A></P> <P>&nbsp;</P> Mon, 28 Dec 2020 12:54:53 GMT https://community.bt.com/t5/Archive-Staging/BT-Homehub-5/m-p/2125841#M1210456 Keith_Beddoe 2020-12-28T12:54:53Z