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Compliment for staff.

konrads — Mon, 28 Dec 2020 13:02:16 GMT

I would like to submit a compliment about a member of your telephone team who recently helped me with broadband set up for a complicated set of house moves. My dealings with her were the most pleasant interaction I've had with a member of telephone sales staff in a long time and she was polite, helpful and patient.

Please could you inform me how I can submit a compliment about her to the powers that be.

Many thanks

Re: Compliment for staff.

DavidM — Mon, 28 Dec 2020 13:27:07 GMT

Hi @konrads,

Thanks for such a fantastic post. I'll be happy to pass your feedback on. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Compliment for staff.

Andrew600 — Mon, 28 Dec 2020 14:40:46 GMT

A similar tale of excellent performance here, though I’m not sure if I’m thanking BT, Openreach, or whoever designed the automated systems.

Long story short, on Boxing Day I realised I had been getting numerous dropouts and resyncs, upload speeds dropped dramatically and packet losses were increasing. A fault was automatically raised and following another resync at 6pm on the 27th everything returned to normal. Connection seems rock solid, speeds are normal with zero packet loss.

I was fearing the worst, but I didn’t have to lift a finger.

As with most forums, all we hear are the horror stories, so to balance those out very slightly, whoever you are, thank you. Fabulous service.

Re: Compliment for staff.

DavidM — Mon, 28 Dec 2020 15:05:05 GMT

Thank you @Andrew600. It means a lot to get some really positive feedback and it's very much appreciated.

Cheers

David