This topic

Slow internet speed to ASUS DSL-AC68U

Anonymous — Tue, 05 Jan 2021 21:09:47 GMT

Hello BT Community 🤗,

Good evening to you all 😁.

I'm having problem and was wondering if you can help me please? Right 😋! I've got a third-party VDSL modem / router installed the ASUS DSL-AC68U in the last couple of days, my Internet Speed from the Cabinet to the modem / router has been terrible I'm only getting 26.54 mbps (Download) & 0.12mbps (Upload) 🙄.

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Tue, 05 Jan 2021 21:39:59 GMT

Hello all 🤗,

A reply would be grateful ASAP please, my family are going bonkers about the Internet playing up.

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

Devon_Dave — Tue, 05 Jan 2021 21:49:36 GMT

Who supplies your broadband?

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Tue, 05 Jan 2021 22:03:41 GMT

Hello @Devon_Dave,

Well it's BT in it? Why would I be posting on a BT Community if I ain't with them (when I am 😂)

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

Devon_Dave — Tue, 05 Jan 2021 22:09:21 GMT

Err, suggest you check some of the forum posts,.

Plenty on here with customers coming from all the different CPs assuming we can give them an answer about slow broadband or when their plusnet/sky/post-office fault is going to be rectified

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Tue, 05 Jan 2021 23:30:42 GMT

Hello again @Devon_Dave,

Yes I'm aware of this, but need to get it sort ASAP. If this is not resolved I'll have to plug the default ISP router which is the BT SmartHub 2 back in 🤣.

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

pippincp — Wed, 06 Jan 2021 00:28:38 GMT

Check for noise on your line, 17070 option 2, best with corded phone, may get a dull hum with cordless.

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Wed, 06 Jan 2021 01:10:06 GMT

Hi @pippincp,

I've checked my phone line and it's quiet?

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

DavidM — Wed, 06 Jan 2021 08:33:52 GMT

Hi @Anonymous,

Thanks for posting. How are you connecting? Is it wireless or wired? How are you testing the connection? Can you try running the speed test on a wired connection and post the results?

Cheers

David

Re: Slow internet speed to ASUS DSL-AC68U

TimCurtis — Wed, 06 Jan 2021 09:46:59 GMT

@Anonymous

Post an image of the DSL Log (under System Log) and the settings in the DSL Settings (under Administration).

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Wed, 06 Jan 2021 14:40:22 GMT

Hi @DavidM,

I'm connected not on a BT SmartHub2 I'm using a third-party router?

Also @TimCurtis please have a look down below for the router DSL log:

System Log - DSL Log

This page shows the detailed DSL status.

DSL InformationDSL Firmware VersionDSL Driver VersionDSL Link StatusDSL UptimeDSL modulationRegional ModeDSL Exchange (DSLAM)Current ProfileSystem Vendor IDSystem Vendor Model IDModem Vendor ID

1.0.5.1

FwVer:5.6.36.0_A_A60901 HwVer:T14.F7_0.2

7 days 11 hour(s) 17 minute(s) 38 seconds

ITU G.993.2(VDSL2)

Infineon(Lantiq)

17a

2605443544e00

00000000000000000000000000000000

26005443434E5A01

Line StatsTCM(Trellis Coded Modulation)SNR MarginLine AttenuationPath ModeInterleave DepthData RateMax RatePowerINPINP-SHINEINP-REINCRC

	Downstream	Upstream
On	On
6.2 dB	9.2 dB
7.1 dB	16.3 dB
Interleaved	FastPath
1135	1
25000 kbps	0.25 kbps
25000 kbps	0.25 kbps
14.1 dbm	0.4 dbm
2.1 symbols	1.1 symbols
-	-
-	-
33	979

VDSL Band StatusLine Attenuation (dB)Signal Attenuation (dB)SNR Margin (dB)

	U0	D1	U1	D2	U2	D3	U3	D4	U4
1.5	7.1	16.3	21.2	25.7	33.9	0.0	-	0.0
1.3	7.1	16.0	21.2	25.7	33.9	0.0	-	0.0
9.2	6.0	11.2	5.3	9.4	5.2	9.0	5.5	0.0

Re: Slow internet speed to ASUS DSL-AC68U

TimCurtis — Wed, 06 Jan 2021 14:57:59 GMT

@Anonymous

Something serously wrong there.

Please post a screenshot of the settings I requested.

So the Asus is plugged into the phone socket, is it a filtered socket or one that requires a separate filter? And could you post a shot of that please.

What sort of speeds were you getting with the SH2?

Was this a new Asus or secondhand?

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Wed, 06 Jan 2021 15:48:18 GMT

Hi @TimCurtis,

@TimCurtiswrote:
@Anonymous
Something serously wrong there.
Please post a screenshot of the settings I requested.
So the Asus is plugged into the phone socket, is it a filtered socket or one that requires a separate filter? And could you post a shot of that please.
What sort of speeds were you getting with the SH2?
Was this a new Asus or secondhand?

I know it is @TimCurtis, here is a screenshot of the settings that you requested for:

The speeds that I was getting to my SmartHub 2 were 66.969mbps (download) and 20mbps (upload) here is a photo of my incoming BT Openreach socket and the back of the ASUS DSL-AC68U:

Lastly no I was bought brand new @TimCurtis 😊.

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

TimCurtis — Wed, 06 Jan 2021 16:23:04 GMT

@Anonymous

I really need to see the DSL Settings screenshot not the DSL Log.

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Wed, 06 Jan 2021 16:41:10 GMT

Hi again @TimCurtis,

See down below:

Is this what you meant?

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Wed, 06 Jan 2021 16:45:50 GMT

Hi @TimCurtis,

My family are going bonkers because of the slow internet speeds, if nothing can be fixed I shall just plug the BT SmartHub 2 back in and see if they does anything?

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

TimCurtis — Wed, 06 Jan 2021 17:15:20 GMT

@Anonymous

Your settings look fine to me, so similar to mine to make no difference.

However, in the DSL Log the power figures look all wrong.

I assume that you've not double filtered the connection and are using the same dsl cable that you were for the SH2.

I'd be inclined to reconnect the SH2 and see the stats from that, if they are now similar to those from the Asus then I'd consider a line fault to be the issue.

The incoming phone line has 2 cables and the internet can run on just one of those , albeit quite slowly. Possibly showing results similar to yours.

If the SH2 works as before and not showing such low speeds then firstly I do a full reset of the Asus and then start from scratch in the setup using the wizard. This is the guide to a full reset:- Full reset

If there's still a problem with the Asus after this then I could only conclude that it's faulty.

EDIT: Did you do a firmware update by any chance, as that might have gone wrong.

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Wed, 06 Jan 2021 18:59:28 GMT

Hi @TimCurtis,

Thanks for the reply, I've plugged the SmartHub 2 back in and I've got my normal speeds back:

This is a quick overview of your BT Smart Hub's status.

Connection status: Connected

Connection type: Fibre Broadband (VDSL)

Firmware version: v0.21.03.07094-BT

Firmware updated: 17-Oct-2020

Serial number: +091298+1945017453

Downstream sync speed: 73.937 Mbps

Upstream sync speed: 20 Mbps

Network uptime: 0 Days, 00 Hours 10 Minutes

System uptime: 0 Days, 00 Hours 47 Minutes

BT Wi-fi status: Activated

So, I think my problem is solved. I have still have the invoice and the store that I bought it from will be getting it back and the firmware was updated too the latest update.

Kind regards,

DanTMan64

Re: Slow internet speed to ASUS DSL-AC68U

Anonymous — Wed, 06 Jan 2021 19:13:12 GMT

Hi all at BT Community,

I have switched back from my ASUS DSL-AC68U to the ISP BT SmartHub 2 back, here are my speeds:

Now that's the speed I wanted to the third-party one. Also how do I get faster?

Kind regards,

DanTMan64