This topic

Voip & FTTP

Snuffler — Wed, 06 Jan 2021 14:07:55 GMT

I have just moved to BT with a full Fibre FTTP service using a Smarthub2. I have a VOIP subscription with Sipgate Basic that I would like to continue to use. With my previous ISP, this simply used a DECT phone plugged directly into my router & a change of SIP settings. Is it possible to do this with my new setup as I still have some pre-paid credit & also want to keep my old number. Answers need to be kept simple please as I am not an expert! Thanks.

Re: Voip & FTTP

licquorice — Wed, 06 Jan 2021 14:14:31 GMT

Just use your old router instead of the SH2.

You will need to enter the generic PPPoE username of bthomehub@btbroadband.com ans password BT

Re: Voip & FTTP

Snuffler — Wed, 06 Jan 2021 14:58:32 GMT

Sorry if I seem dim on this but will my old router need resetting in some way? Will it be pre-set to my old ISP? Also, my old service was a "wireless" one which used a dish & was transmitted in the same way as a phone signal. Will it make a difference that I am now on a fibre service? (See, I told you it had to be kept simple!)

Re: Voip & FTTP

licquorice — Wed, 06 Jan 2021 15:20:19 GMT

It depends if it was an ISP supplied router or third party. What make and model of router is it?

If it is not locked to an ISP, simply factory reset it to remove all previous settings and connect its WAN port to the ONT LAN port instead of the SH2. Just run the auto setup wizard on the router if it has one and enter the details previously posted when it prompts for them.

Re: Voip & FTTP

Snuffler — Wed, 06 Jan 2021 16:37:17 GMT

Thanks for the help. The old router is a Cambium Systems C3Voip-200P. It was supplied by the ISP but I don't know if it is locked. But I'll try and reset it & we'll see what happens. In your earlier post, you mentioned a password. Is that the one for the new Homehub or something else?

Re: Voip & FTTP

licquorice — Wed, 06 Jan 2021 16:58:03 GMT

No, the username and password are the PPPoE credentials required to connect to the BT BRAS.

Re: Voip & FTTP

Snuffler — Wed, 06 Jan 2021 22:47:12 GMT

Sorry to be a bit dim but I understand your previous post about the user name but you've lost me at the password bit. Where would I find this please?

Re: Voip & FTTP

licquorice — Thu, 07 Jan 2021 08:12:25 GMT

When you configure the router it should ask you to enter the PPPoE username and password. If you have entered the username was there not also a box to enter the password?

Re: Voip & FTTP

Snuffler — Thu, 07 Jan 2021 10:27:54 GMT

I haven't configured the router yet. It came to me preset from my old ISP. I hadn't considered the possibility of using the old router until you suggested it & haven't yet had time to do anything. I am asking about the password following your first reply to this post which was

"Just use your old router instead of the SH2.

You will need to enter the generic PPPoE username of bthomehub@btbroadband.com ans password BT"

So while the instruction about the username was clear, I am confused about the password part. Hope this clears up any misunderstanding & thanks again for keeping with me.

Re: Voip & FTTP

licquorice — Thu, 07 Jan 2021 11:16:28 GMT

Sorry, I realise now why you might be confused, there is a typo. It should read

"You will need to enter the generic PPPoE username of bthomehub@btbroadband.com and password BT"

not ans (answer)

Re: Voip & FTTP

Snuffler — Thu, 07 Jan 2021 11:32:26 GMT

Thanks. So the password is simply "BT" ? I'll try it later today & let you know how I get on.

Re: Voip & FTTP

licquorice — Thu, 07 Jan 2021 11:35:31 GMT

In actual fact, a password isn't needed, but many routers won't accept an empty field and require one to be entered, hence anything will do but usually BT is used.

Re: Voip & FTTP

licquorice — Thu, 07 Jan 2021 11:59:17 GMT

I suggest making a note of your VOIP settings before performing a factory reset as these will be lost.

Re: Voip & FTTP

Snuffler — Thu, 07 Jan 2021 12:11:10 GMT

Thanks. I'm going to start soon. Probably a daft question (but I'm good at those) but I assume that for the reset etc, I start with the old router disconnected from the WAN but still connected to the PC by a LAN socket & then change the PPPoE etc & reconnect to WAN to see if there's an auto setup function? Or do I keep away from the WAN until the new setup is in place. Also, I will my WiFi password be the one associated with the old router or do I change it to the one on the Smarthub? Sorry if this is basic stuff!

Re: Voip & FTTP

licquorice — Thu, 07 Jan 2021 12:32:24 GMT

I would connect your PC to the LAN and also connect the WAN to the fibre ONT. If there is an auto setup, it will then prompt you to enter the PPPoE details. Use the SSID and password of the old router, unless you have changed it, it will still be the same as before after the factory reset.

Re: Voip & FTTP

Snuffler — Thu, 07 Jan 2021 15:35:45 GMT

Hi again. Just to keep you in the loop, I've spent this afternoon loading the pages showing all my old router settings onto a USB stick for reference. I'll make a start on trying the new set up tomorrow. Should be fun!

Re: Voip & FTTP

Snuffler — Fri, 08 Jan 2021 16:41:22 GMT

Looks like it's sorted. Much less painful than I thought it would be. Many Thanks.