BT smart hub keeps disconnecting - recent problem, connection has been good for past 18 months

carlosdsanchez — Wed, 06 Jan 2021 19:40:53 GMT

Hi, I'm hoping someone can look at my stats here and give me some advice. My connection has been pretty solid for the past couple of years, only occasional drops and nothing persistent. However, over the past 24 hours the router seems to have been disconnecting quite frequently, every 10 to 20 minutes.

I did a quiet line test, using a wired phone plugged into the master socket (not the test socket) - the line was quiet, no crackles, but I thought I could hear what sounded like an old school dialup connection going on in the background?? There was nothing attached to the master socket other than the wired phone I was listening on and my router - which was working at that point and my wife was on a zoom call.

I've not noticed any degradation in performance, the speed test gives me 2.6mb upload and 16.5mb download, which is pretty much what it's been for the past couple of years.

Technical log - information page

Product name:

BT Hub 6A

Serial number:

+084319+NQ93127743

Firmware version:

SG4B1000E020

Firmware updated:

03-Apr-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 7 Minutes 7 Seconds

Data rate:

2.95 Mbps / 16.73 Mbps

Maximum data rate:

2949 / 16710

Noise margin:

6 dB / 4.9 dB

Line attenuation:

35 dB

Signal attenuation:

34.9 dB / 35 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

282 kB Uploaded / 446 kB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHomeHub2-K9W7

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHomeHub2-K9W7-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

78:65:59:8C:AE:D5

Software variant:

Boot loader:

0.48.8-sec

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BT smart hub keeps disconnecting - recent problem, connection has been good for past 18 months