This topic

Slow upload and unstable connection

TEREU5 — Sat, 09 Jan 2021 10:55:20 GMT

Hello. In the last few days I have a very poor connection in BT Infinity. Normally(even tho I pay for max speed) I can get up to 40Mb down and 5-6 up but now I have is 41 (which is great but seems less stable) and barely 1.1 up. Seems like this setup of up/down clogs everything in our house...before kids could watch YT and play PS3 and I can have a meeting with my wife no issues now interrupts videos, stops the video altogether or randomly drops the connection. Is 1.1 about right for up? I am sure I had more before but never actually paid much of attention to it. Did any one notice any changes to the connection recently? I can see that hub updated itself on th 21 Dec and wonder if that might be the cause (could you revert to old firmware?)

Stats below:

Re: Slow upload and unstable connection

imjolly — Sat, 09 Jan 2021 11:51:29 GMT

can you enter your phone number and post results remember to delete your number

https://www.broadbandchecker.btwholesale.com/#/ADSL

can you check for line noise dial 17070 option 2 should be silent and best with corded phone

are you connected to master socket?

Re: Slow upload and unstable connection

TEREU5 — Sat, 09 Jan 2021 14:22:31 GMT

Hello.

Sorry but do not use phone so don't have one in hand. Details from the site (but they are done while using HH5 - not sure if that makes a diff). Yes I am connected to master always was:

Managed to borrow HH5 of the neighbor for an hour and results much better I think?

Re: Slow upload and unstable connection

imjolly — Sat, 09 Jan 2021 14:34:55 GMT

your connection speed from dslchecker shows 44/1mb today but it now shows on hh5 as 38/7mb. if you can I would leave hub connected for couple of days and see if you get anymore increases looks like firmware has just updated as well

Re: Slow upload and unstable connection

TEREU5 — Sat, 09 Jan 2021 14:41:44 GMT

I will try to keep it for few days- might have get a few beers to neighbor for that one in exchange!

If that would be the case (connecting HH6 will deter the connection again) what's the solution/option?

Re: Slow upload and unstable connection

imjolly — Sat, 09 Jan 2021 14:46:34 GMT

at present I would try and borrow a phone and check for line noise as that could easily be a problem. it is the most basic check for broadband problems

Re: Slow upload and unstable connection

TEREU5 — Sat, 09 Jan 2021 17:50:32 GMT

Got the corded phone and line is silent. Master socket has 2 sockets(bb and phone) so I don't need filter foor it do I when connecting hub?

Re: Slow upload and unstable connection

imjolly — Sat, 09 Jan 2021 17:54:56 GMT

which master socket do you have

Re: Slow upload and unstable connection

TEREU5 — Sat, 09 Jan 2021 18:48:15 GMT

No. 6 (MK2)

Re: Slow upload and unstable connection

imjolly — Sat, 09 Jan 2021 19:13:54 GMT

Trying the test socket will eliminate any problems with master faceplate and internal wiring and see if that helps connection stability and speed

After removing bottom half shown by red arrow and then removing the midddle section shown by yellow arrow and test socket is now visible shown by black arrow

Re: Slow upload and unstable connection

TEREU5 — Fri, 15 Jan 2021 20:17:09 GMT

Ok so run for few days with the old one and seems better. Took the socket apart and used filter and according to stats on the old router (not the borrowed one):

but every site that checks speed barely got 20-22Mbps

Re: Slow upload and unstable connection

imjolly — Fri, 15 Jan 2021 20:26:06 GMT

moving to the test socket has significantly increased your connection speed to the top of your expected speed range 53.4mb There is obviously a problem with your internal wiring or master faceplate or both

an you run btspeedtester with an Ethernet connection when you think download speed is good then repeat when you feel download poor and post host results

which exchange and cab are you on - deleted from dslchecker results

Re: Slow upload and unstable connection

TEREU5 — Fri, 15 Jan 2021 20:34:52 GMT

I am about 1 mile from exchange.

Exchange code: EMTOWCE

Not sure which cabinet in the area I am connected to as they are few around.

Ideally would love to have an option of FTTP but don't see that happening anytime soon.

In the past I had some issues with the speed and random drops - after eng visit they switch the pairs of cables as the old one was apparently wet - not sure exactly but I did not asked further as he was not keen to share (and that's when there was a swap of the master socket)

Re: Slow upload and unstable connection

pippincp — Fri, 15 Jan 2021 22:52:49 GMT

The exchange and cab number were in the checker results you gave in your second post but you cut them off the screenshot.

Just run the checker again and post the exchange and cab.

Re: Slow upload and unstable connection

TEREU5 — Sat, 16 Jan 2021 10:54:02 GMT

Aye sorry. Cabinet 5 🙂

Re: Slow upload and unstable connection

TEREU5 — Sat, 16 Jan 2021 13:34:53 GMT

Cabinet P5 FTTC Available from 28th December 2013, expanded 23rd October 2019 Phase BDUK Northants 11b Properties Passed:664 Vendor:Huawei Location:NN12 6EE
For the love of god don't see that cabinet anywhere 😆 unless its at the back of the properties somewhere heh

Re: Slow upload and unstable connection

imjolly — Sat, 16 Jan 2021 13:52:54 GMT

not unusual mine is nowhere near where code lookup shows on the map. you would find it if you walked about - eventually