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BT SMART HUB 2FLASHING PURPLE

hammerjeff — Sat, 09 Jan 2021 20:21:48 GMT

Hello everyone,for the last two weeks the smart hub 2 has shown a flashing purple ring on 4 separate days,sometimes once a day sometimes twice,never happened before.Oh.. as I speak it’s happening again,3rd time today.Always rebooting the router due to Sky q problems,different subject,but any idea what the fault is if any.Many thanks.

Re: BT SMART HUB 2FLASHING PURPLE

Anonymous — Sat, 09 Jan 2021 20:33:57 GMT

If rebooting is only a temporary solution then try a factory reset.

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Re: BT SMART HUB 2FLASHING PURPLE

hammerjeff — Sat, 09 Jan 2021 21:13:25 GMT

Factory reset a month ago due to scamming issue.

Re: BT SMART HUB 2FLASHING PURPLE

Anonymous — Sat, 09 Jan 2021 21:28:01 GMT

FTTP, FTTC or G.Fast?

Re: BT SMART HUB 2FLASHING PURPLE

hammerjeff — Sat, 09 Jan 2021 21:50:52 GMT

No idea what that means mate,fibre broadband vdsl

Re: BT SMART HUB 2FLASHING PURPLE

Anonymous — Sat, 09 Jan 2021 21:56:08 GMT

Do you have an Openreach box something like one of these ?

Re: BT SMART HUB 2FLASHING PURPLE

hammerjeff — Sat, 09 Jan 2021 22:25:15 GMT

Nope small square box will try and provide pictures

Re: BT SMART HUB 2FLASHING PURPLE

Anonymous — Sat, 09 Jan 2021 23:00:22 GMT

Try the new troubleshooting guide, I'm sure @SeanD would welcome your feedback

https://www.bt.com/help/broadband