This topic

Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

MrDiesel — Sun, 10 Jan 2021 22:17:36 GMT

I have bt halo 250 at 300 Meg down 49 Meg up. Low ping (under 30)

Speeds, pings are good but I'm getting wha I can discribe as outages where I just get no net for a few seconds.

I got ping plotter for the past few hours and have noticed the packet loss / loss of net for between 2 and 5 seconds regularly.

thats 10 outages in 3 hours. Which I think is a but unacceptable.

Can anyone help as I don't know settings in my bt router for fttp. And when do I contact bt about it?

Thanks.. Td

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

yeshihello — Sun, 10 Jan 2021 23:40:12 GMT

Hey, just commenting to confirm that I have a very similar issue. I've tested everything I can think of. Very quick disconnects every 15-25 minutes which has been ongoing for about 48hrs now. 31.55.187.177 seems to be the culprit? 92% packet loss for me.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

MrDiesel — Mon, 11 Jan 2021 00:01:28 GMT

Yeah same for me. 3rd hop, 9 minor dcs in the last hour ip address is 31.55 186.181 for me.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

jamie1985 — Mon, 11 Jan 2021 10:19:43 GMT

Hmmm that's not normal at all.. having FTTP myself i have never had this issue.

When these problems happen does your PON light change colour on the ONT box?

Also has this problem just started for you?

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

MrDiesel — Mon, 11 Jan 2021 10:48:19 GMT

Nope. Just had a 3 second outage which shows up on my ping chart as complete packet loss. Lights on wall box dide t change.

Had over 20 of these since 1am.

Iys frustrating. Might turn off and on the wall box.

And no I've had this problem since instalation.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

MrDiesel — Mon, 11 Jan 2021 16:40:27 GMT

I reset the wall fibre and its still the same. Here's rhe last 6 hours. The thick red line is me resetting the router.

I think I better call bt.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

yeshihello — Mon, 11 Jan 2021 19:01:35 GMT

Did you have any luck calling up BT? Still experiencing 80% packet loss with hop 3 and now wondering if I should give them a ring too.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

MrDiesel — Mon, 11 Jan 2021 19:18:05 GMT

Nope, I got the "nothing wrong on our end" spheel.

Had to turn off WiFi. Unplug all ethernet. Turn off both boxes for them ect.. 2 mins after call ended it was back to packet loss skips.

So far I've had 45 mins of no problems.

Next step apparently is a hard reset of hub. (factory default) if that does not fix it after 48 hours I'm to ring back.

Jumping through hoops at mo lol.

But it needs to be done.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

yeshihello — Mon, 11 Jan 2021 20:26:18 GMT

Ha, I've had 12 disconnects since around 7:30pm. I might chase them up on Twitter if this issue continues for another few days.

I've already tried the whole rebooting, unplugging, factory reset stuff, hope it works for you. I have no idea what it could be at this point, it came outta nowhere and I don't want to purchase a new router just in case that isn't the issue.

I keep checking downdetector, there was one person who said they've been getting disconnects every 5 minutes. It's so weird though, the router doesn't see the drop in the technical log at all, the disconnects are so brief too, barely ever lasting over 5 seconds. Never experienced anything like this before.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

MrDiesel — Mon, 11 Jan 2021 20:28:00 GMT

I've noticed a few packet losses on the bt hub now to. 192.168.1.254 I've changed cables no go had 8 more "drops thst arnt drops" in the past 2hours. Going to factory default the bt hub.

What other routers can we use?

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

yeshihello — Mon, 11 Jan 2021 21:05:37 GMT

My hub loss is at around 0.1 so I'm not sure that's really an issue for me personally. I've been searching around for answers and even the 177 IP is apparently supposed to block incoming requests which explains the high packet loss I guess?

I'm stumped tbh. The strangest thing is that my friend who lives a street away was having a problem very similar to this about four days ago. He put it down to a faulty router and just whipped out his replacement one, he's been fine ever since. It would be quite the coincidence that my router would have a fault so closely after his.

I'm going to see if I have an old replacement I can use, might just be my router having a fault. As for alternative routers, I'm not sure, I'd probably use Google to look for recommendations. I hear TP-LINK is pretty decent. I'm not a fan of D-LINK routers due to bad experiences with them in the past (though...I was with TalkTalk).

[Edit] However I should clarify that a different router should not be necessary. If you've had the halo less than a year you could probably contact BT for a replacement. Good news is I found my old router so I'm going to test that in a few hours once the household is asleep. Should narrow down the list of suspects.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

yeshihello — Wed, 13 Jan 2021 01:21:56 GMT

So after testing using the test socket, a different router and different cables, the problem still persists. I'm convinced this is a problem on BT's end at this point. Whether they'll admit that is however, is another question.

I have been in contact with them via twitter and they have done a test, but haven't had the results of that back yet. At the very least I can rule out internal wiring and my router as problems. Any luck with you? Have things returned to normal?

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

MrDiesel — Wed, 13 Jan 2021 03:34:54 GMT

No, still having random pauses. Changed all wiring. Ran with no devices for hours. Even rang a ping test from pc to hub for a day and had only 1 packet loss lol. So it's got to be from the osd(fibre wall box) onwards

I'll try a full factory default when I get some time. Nursing a sick dog at mo.

Re: Fttp just pausing for 3/5 seconds every now and then. Anyway to stop it?

yeshihello — Wed, 13 Jan 2021 06:59:11 GMT

After speaking extensively with BT on twitter I might've found my culprit. Turns out that I could have a wireless device that's gone rogue and is causing my entire network to briefly disconnect constantly. My money is on my old TP-LINK wireless adapter hooked into my PC.

I tested by removing all my devices bar my PS5 on my network and then just waiting in a 1-man party for it to kick me out. Didn't kick me out (and still hasn't) for close to an hour now. I'll be doing further testing in the evening to see if this is the case or if I'm just having a period of luck without disconnects. Either way, I'll let you know.

Aw, wishing the best for your dog.