This topic

BT Broadband connection to Hyperoptic equipment

Fstbloke72 — Mon, 11 Jan 2021 00:18:12 GMT

Hi, I am shortly due to move in to a new build house which I understand has been fitted with Hyperoptic equipment. I want to keep my existing contract with BT who say I can just plug my new BT router in to the new house and don't need a BT Engineer to visit. Is this correct?

Do I need to remove the Hyperoptic Modem and Router? (The HO equipment is in an cupboard in the kitchen with pre-installed wiring to the lounge). Is it a simple a just plug and play with the BT router into the HO modem? Or do I need a BT Modem installed by an Engineer? Advice appreciated please.

Thanks

Re: BT Broadband connection to Hyperoptic equipment

pippincp — Mon, 11 Jan 2021 00:30:47 GMT

Hyperoptic is an independent company and has nothing to do with BT. You will need to cancel your BT contract and sign up to Hyperoptic.

Re: BT Broadband connection to Hyperoptic equipment

Fstbloke72 — Mon, 11 Jan 2021 00:35:03 GMT

I'm am in contract with BT who tell me that I can get very good speeds and a BT connection at the new address, so it seems I don't need to cancel and can keep BT?

Re: BT Broadband connection to Hyperoptic equipment

licquorice — Mon, 11 Jan 2021 08:23:52 GMT

It seems unlikely, as that would require both Hyperoptic fibre infrastructure and Openreach copper infrastructure to be present at the property. If it is a new build, Openreach would not be providing copper and if Hyperoptic have provided fibre, nor would they be providing another fibre network.

You cannot receive BT service via Hyperoptic infrastructure.

Re: BT Broadband connection to Hyperoptic equipment

Fstbloke72 — Mon, 11 Jan 2021 08:30:56 GMT

BT have told me that Fibre is available at the property with did of upto 900mp/s, so surely they have they're own fibre installed and available?

Re: BT Broadband connection to Hyperoptic equipment

licquorice — Mon, 11 Jan 2021 08:34:52 GMT

Possible I suppose, but I would have thought very unlikely that there would be 2 fibre suppliers providing infrastructure.

I would ring the FTTP team to confirm 0800 587 4787

Re: BT Broadband connection to Hyperoptic equipment

licquorice — Mon, 11 Jan 2021 08:43:46 GMT

If you currently have a copper delivered service(FTTC) then your current hub won't work at a FTTP installation. A different variant of the hub with a WAN port is required.

Re: BT Broadband connection to Hyperoptic equipment

Anonymous — Mon, 11 Jan 2021 08:52:52 GMT

I’m pretty certain Hyperoptic don’t have their own network and use Openreach FTTH/leased lines.

If that is the case there is no issue, call the team as advised to check.

Re: BT Broadband connection to Hyperoptic equipment

licquorice — Mon, 11 Jan 2021 09:31:28 GMT

Hmm, I'm pretty sure they build their own infrastructure, however, they may also lease fibre from Openreach in some areas but don't know if they do.

Re: BT Broadband connection to Hyperoptic equipment

licquorice — Mon, 11 Jan 2021 09:59:53 GMT

@Fstbloke72 does the optical modem (ONT) have Openreach or Hyperoptic branding?

Re: BT Broadband connection to Hyperoptic equipment

pippincp — Mon, 11 Jan 2021 10:56:16 GMT

@Anonymouswrote:
I’m pretty certain Hyperoptic don’t have their own network and use Openreach FTTH/leased lines.
If that is the case there is no issue, call the team as advised to check.

From Hyperoptic's webstie.

"Our purpose-built full fibre network satisfies the needs of today, and will meet the demands of generations for years to come. "

There is also the fact that Openreach's FTTP is an asyncronous product whilst Hyperoptic is syncronous. They do not lease lines from Openreach, they are building their own network.

Re: BT Broadband connection to Hyperoptic equipment

Anonymous — Mon, 11 Jan 2021 12:01:57 GMT

Cool.

I did post a reply from an article on Hyperoptic that confirmed that they did use Openreach infrastructure but it was from 2017 and was deleted as it broke forum rules.

It was what I remembered reading and had based my initial response on, even though I accept it may no longer be the case:

"Hyperoptic broadband connects each building to the Internet with 1Gbps leased lines from BT Openreach (EADs)."

Re: BT Broadband connection to Hyperoptic equipment

Fstbloke72 — Mon, 11 Jan 2021 13:59:10 GMT

I spoke to a very helpful chap at BT this morning.

He told me that the fibre connection is owned by BT and runs straight to each house rather than via the old cabinets.

The installed kit is approved by BT and it doesn't matter that the modem is branded 'Hyperoptic'. Some installations might be branded Openreach, some not. He checked on the Openreach system and confirmed everything is good to go and ready for my new router to connect on my moving date. The modem is an ONT modem for for use with both Hyperoptic and BT. They both use the same infrastructure, it's just a matter of who you have the contract with. Much like British Gas or NPower for example.

So it seems that in my case at least the fibre connection is owned by BT, but as well as offering their own services, they also allow Hyperoptic to use it. Much like they do with Sky, Talk talk, etc, etc.

Re: BT Broadband connection to Hyperoptic equipment

licquorice — Mon, 11 Jan 2021 14:05:32 GMT

@Fstbloke72 wrote:

I spoke to a very helpful chap at BT this morning.

He told me that the fibre connection is owned by BT Nope, it will be either Hyperoptic or Openreach not BT and runs straight to each house rather than via the old cabinets That part is correct.

The installed kit is approved by BT and it doesn't matter that the modem is branded 'Hyperoptic'. Some installations might be branded Openreach, some not. He checked on the Openreach system and confirmed everything is good to go and ready for my new router to connect on my moving date. The modem is an ONT modem for for use with both Hyperoptic and BT. They both use the same infrastructure, it's just a matter of who you have the contract with. Much like British Gas or NPower for example. Ok, so Hyperoptic are using Openreach infrastructure in some locations.

So it seems that in my case at least the fibre connection is owned by BT, Openreach but as well as offering their own services, they also allow Hyperoptic to use it. Much like they do with Sky, Talk talk, etc, etc.

Good news, sounds like you are all set to go when your new router arrives.

Re: BT Broadband connection to Hyperoptic equipment

pippincp — Mon, 11 Jan 2021 14:13:38 GMT

@Fstbloke72 Please do get back to us after you move in and let us know.

BTW Hyperoptic are not listed as FTTP providers by Openreach.

https://www.openreach.com/fibre-broadband/fttp-providers

Re: BT Broadband connection to Hyperoptic equipment

Anonymous — Mon, 11 Jan 2021 14:31:42 GMT

So I was right then.

#justsaying

Re: BT Broadband connection to Hyperoptic equipment

pippincp — Mon, 11 Jan 2021 14:34:50 GMT

@Anonymouswrote:
So I was right then.
#justsaying

I'll accept that when the OP has moved in and is successful.

Re: BT Broadband connection to Hyperoptic equipment

Fstbloke72 — Mon, 11 Jan 2021 17:34:07 GMT

Hyperoptic. I told BT this and they said it didn't matter, their router will still work

Re: BT Broadband connection to Hyperoptic equipment

Gary_C — Mon, 15 Mar 2021 16:42:13 GMT

Here's an interesting bit from Barret

"– Barratt Developments, Britain's biggest house builder, has partnered with Hyperoptic to install its full fibre broadband as part of the build process for all of its new build homes. Hyperoptic's infrastructure will be installed alongside Openreach and Virgin Media, which means home-movers will enjoy a best-in-class choice of over 18 different Internet Service Providers (ISPs), delivering the fastest, most reliable speeds and greatest range of packages, contract options and costs.
The partnership covers all future Barratt new build homes. It supports the obligations outlined in the amended Building Regulations 2010, which legislates that all new homes should have gigabit broadband as standard."

So at these new build premises it looks like they will have fibre and cable from three different providers !

Though it doesn't specify if the OR will be copper or fibre, but I can't see OR installing copper, so two fibre lines in each duct. That would mean an owner could subscribe to BT and Hyperoptic FTTP and use a load balancing router to really fly 🙂