This topic

Download Speeds

saltyrodney — Mon, 11 Jan 2021 12:12:06 GMT

So i've been a BT broadband customer for over 10 years, signed up to FTTC almost as soon as it was released and would get 45Mbps consistently.

Been having latency issues like most BT customers recently which was annoying but I got a router with QOS and it was manageable.

For a couple of weeks now though my download speed has been 25Mbps, I still pay for the top broadband in my area but it seems I simply cant get my old speed anymore. DSL checker says I should get up to 50Mbps

When I check the packages available to me now, apparently I can only get 29-36Mbps with a stayfast of 25Mbps

I'm sorry but that's not on, how on earth can my connection drop over the years instead of get better, how am I only getting half of what I should be. My brother who lives 6 miles away gets 140Mbps

So basically what has happened is you have reduced the speeds of your broadband packages without changing the cost, I had 45Mbps for years paying the same amount up to about a month ago, talk about con your customers

I thought BT didn't throttle connections

Re: Download Speeds

imjolly — Mon, 11 Jan 2021 12:27:02 GMT

can you post connection stats from your router

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

as more people are added to your cabinet you start suffering from crosstalk which reduces your connection speed. this is not BT throttling your connection

what speed your brother gets 6mls away does not affect you as obviously on a different cab to you and probably different exchange

Re: Download Speeds

saltyrodney — Mon, 11 Jan 2021 13:22:29 GMT

I use an Archer c50 router because the standard BT hub doesn't have QOS settings to alleviate latency issues

For the life of me I cant figure out how to get the line stats up, but I have no issues with the connection except for high latency spikes when something is being streamed (a widely reported problem atm)

No fault on the line according to the diagnostic bot

Quiet line test is fine

I understand your point about more people connecting to the cabinet but like I said I had double my current speed about 2 weeks ago, have always had 45Mbps since I signed up to FTTC and I'm still paying the same amount for a lesser connection, frankly BT having more customers while my connection gets worse isn't a good enough excuse

None of these are my fault, all I want is the internet I've been paying for for the last 10 years to be the same as it was 2 weeks ago

Update: Spoken to customer service and my connection is going to be reset so will update here if it changes

Re: Download Speeds

imjolly — Mon, 11 Jan 2021 13:28:05 GMT

normally a reset by CS is just a simple reset which you get if you switch off and back on again

have you been having problems with router dropping internet connection or maybe manual resets trying to improve speed or maybe a combination of both

posting connection stats including internet connection time would help

Re: Download Speeds

saltyrodney — Mon, 11 Jan 2021 14:17:40 GMT

Thanks for the speedy replies

I had an evening a week or so back where I was dropping out a lot but apart from that its been fine

Haven't done any manual resets either

This just seems like a massive con to me, expected internet speeds on the packages you provide seem to have dropped all of a sudden. I checked about upgrading my package a couple of months ago to get higher speeds (which I can't) and the expected speeds were higher. Like you say it just seems as there are more people at home now using the internet the expected speeds have dropped. While I understand why that simply isn't ok, I'm paying the same amount as I did 6 months ago for half the speed

If you got a delivery from a supermarket every week and all of a sudden they started sending you half the products you wouldn't be happy so why is it ok here?

https://community.bt.com/t5/BT-Fibre-broadband/Download-speed-has-reduced/td-p/2007409

Seems I'm not the only one to notice this either

I've spent a good hour looking into getting line stats with my router and simply can't find anything, if this reset doesn't seem to do anything I may fish out my BT hub and get the stats that way

Re: Download Speeds

licquorice — Mon, 11 Jan 2021 14:24:26 GMT

Lets just get one thing straight, there is no con involved. You either have a line fault, DLM has taken action due to line stability or thirdly crosstalk has suddenly increased due to a new disturber having been provided.

Without line stats, it is not possible to form a judgment of which it is.

Re: Download Speeds

imjolly — Mon, 11 Jan 2021 14:27:22 GMT

the stats will help from whichever router however if you had connection problems then it may be the DLM has saw your line as unstable resulting in an increase in noise margin and a decrease in connection speed in an attempt to stabilise your connection

Re: Download Speeds

pippincp — Mon, 11 Jan 2021 14:33:28 GMT

Doesn't the C50 need a modem which will hold the stats?

Re: Download Speeds

licquorice — Mon, 11 Jan 2021 14:36:27 GMT

Yep, well spotted.

Re: Download Speeds

saltyrodney — Mon, 11 Jan 2021 14:37:44 GMT

I'm just showing my exasperation at the situation, maybe calling it a con is OTT

I'm a gamer and having high download and consistent connection is very important to me

Like I said if this 'reset' doesn't seem to do anything I will swap back to a BT hub and get the stats

Crosstalk is a term I've seen a lot and it backs up my point in the last post, more connections to the exchange meaning less to go round I understand (think I understand that right?) but that shouldn't be at the detriment of others who are paying for the same product they always have been

Again all I want is the download speeds I had 6 months ago, which I have done nothing to change

Thanks for the help

Re: Download Speeds

saltyrodney — Mon, 11 Jan 2021 14:41:20 GMT

I wasn't aware the c50 needed a modem to get stats, thanks

I guess that decides it for me, I will swap over to the BT hub I have and get the line stats posted, have 3 other people in the household so will have to find the right time

I'll certainly look and feel like and idiot if it shows something...

Re: Download Speeds

licquorice — Mon, 11 Jan 2021 14:42:33 GMT

@saltyrodney wrote:

Crosstalk is a term I've seen a lot and it backs up my point in the last post, more connections to the exchange meaning less to go round I understand (think I understand that right?) but that shouldn't be at the detriment of others who are paying for the same product they always have been

No, that's not it at all. Simply put, crosstalk is when the signal in one pair of wires interferes with the signal in another pair of wires in a cable. The more customers in a cable the more likelihood of crosstalk occurring. That is a huge simplification of a complex telecoms phenomenon.

Re: Download Speeds

licquorice — Mon, 11 Jan 2021 14:44:34 GMT

@saltyrodney wrote:

I wasn't aware the c50 needed a modem to get stats, thanks

Does that mean you don't have a modem? In which case the c50 should have the stats somewhere although when I had a TD-W9980 the stats were pretty sparse.

Re: Download Speeds

pippincp — Mon, 11 Jan 2021 15:25:39 GMT

No, you've got it completely wrong. Crosstalk doesn't happen at the exchange and doesn't mean less to go around.

Crosstalk is a disturbance caused by the electric or magnetic fields of one telecommunication signal affecting a signal in an adjacent circuit. In an telephone circuit, crosstalk can result in your hearing part of a voice conversation from another circuit. The phenomenon that causes crosstalk is called electromagnetic interference (EMI). It can occur in microcircuits within computers and audio equipment as well as within network circuits. The term is also applied to optical signals that interfere with each other.

Re: Download Speeds

saltyrodney — Mon, 11 Jan 2021 15:26:59 GMT

I have an EchoLife hg612 modem plugged into the Archer C50

Just trying to get the stats now but cant seem to get a read on the modem using these instructions

https://kitz.co.uk/routers/hg612stats_setup.htm

Cant seem to get the stats viewer to connect to the modem

Re: Download Speeds

licquorice — Mon, 11 Jan 2021 15:27:59 GMT

Have you unlocked the modem?

Re: Download Speeds

saltyrodney — Mon, 11 Jan 2021 15:34:07 GMT

I haven't no, will look into that though I only hope my brain is capable

Re: Download Speeds

saltyrodney — Tue, 12 Jan 2021 14:33:05 GMT

I'm pretty sure something has happened, my speeds were dropping very low (less than 5Mbps) yesterday afternoon after speaking to customer service and now its consistently around 45

With regards to unlocking my modem, following the instructions on the Kitz website and I can't seem to manage it

If I have any problems again will be sure to have another look but I'm happy as long as I get these speeds

Thanks for all the help