This topic

ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Harper001 — Mon, 11 Jan 2021 15:31:10 GMT

I've just got an ASUS RT AX86U router. I set up the router and connected to the network, but no internet. Been looking into this and I've seen on some forums people saying that this router requires a modem and doesn't act as both router and modem like my smart hub 2 does. However, I just called BT and they advised that coz I have fibre, the modem part is handled by the socket on the wall and that it should work fine. I've currently got router working as an access point plugged into my smart hub 2, but it doesn't have all the features in this mode.

Any ideas for solutions or settings I can change so I can use the router on it's own?

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

licquorice — Mon, 11 Jan 2021 15:36:16 GMT

When you say you have fibre, do you mean FTTP or FTTC. Do you have an Openreach optical modem (ONT) or are you trying to connect to the master socket.

If you have an ONT, you need to connect it to the ASUS WAN port. You will need to enter the generic PPPoE login details which are username bthomehub@btbroadband.com and password BT.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

imjolly — Mon, 11 Jan 2021 15:37:13 GMT

do you have FTTP or FTTC? if FTTP then connect router WAN to ONT WAN port if FTTC then need modem

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Harper001 — Mon, 11 Jan 2021 15:56:54 GMT

I just contacted BT again and they advised Fibre is FTTC. I don't have an ONT. I've been trying to connect to socket on wall in the same way I connected to my home hub. Do I need an ONT from Openreach?

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

licquorice — Mon, 11 Jan 2021 16:01:26 GMT

No, you need an Huawei HG612 modem from Ebay or return the ASUS for the DSL model.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Keith_Beddoe — Mon, 11 Jan 2021 16:07:25 GMT

@Harper001 wrote:

I just contacted BT again and they advised Fibre is FTTC. I don't have an ONT. I've been trying to connect to socket on wall in the same way I connected to my home hub. Do I need an ONT from Openreach?

No you just need the correct router, not the one you have.

You need the ASUS DSLAC68U.

https://www.asus.com/uk/Networking/DSLAC68U/

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Harper001 — Mon, 11 Jan 2021 16:22:54 GMT

Okay. I may look to try and acquire a Huawei HG612 modem from eBay then. I don't think ASUS do this router in a DSL model. Thanks for your help.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

pippincp — Mon, 11 Jan 2021 16:34:34 GMT

@Harper001wrote:
Okay. I may look to try and acquire a Huawei HG612 modem from eBay then. I don't think ASUS do this router in a DSL model. Thanks for your help.

They do a DSL model. See post above.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Harper001 — Mon, 11 Jan 2021 16:41:31 GMT

Thanks. I did see the post and appreciate the suggestion. However, if there's a way to get the router I have to work, then I'd rather do that. The one I have got now looks decently better than the one suggested (aside from the fact it currently doesn't work) ha!

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Mack10plus — Sat, 01 May 2021 01:09:30 GMT

Hi I have the same problem with the same router. Did you ever get it sorted and if so how?

I'm beginning to think I have a faulty router.

Thanks.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

pippincp — Sat, 01 May 2021 05:12:19 GMT

The solution has already been given. Either buy a modem from Ebay or replace the router with the DSL model.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Mack10plus — Sat, 01 May 2021 07:20:39 GMT

Hi thanks for the reply. My apologies I should have been more clear. I bought a bt openreach huawei HG612 3B modem and connected it to the router, but the Internet light on the router is red and no matter what I do it won't connect to the internet. The asus android app detects the router and I've followed the instructions but the Internet light on the router doesn't change. That's why I think the router is faulty but I thought I'd ask the question just to make sure I'm not doing anything wrong.

Thanks.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

pippincp — Sat, 01 May 2021 07:32:17 GMT

~~Select VLAN 101 in the settings.~~

Forget that the modem takes care of that. Have you entered the username and password correctly?

Does the modem connect to the internet?

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Mack10plus — Sat, 01 May 2021 08:19:51 GMT

Hi thanks for replying. I've just managed to borrow my sons laptop and connected the modem to it via the ethernet port, but the laptop isn't connecting to the Internet. All the lights on the front of the modem are green and the two lights on the ethernet port at the rear of the modem are both Illuminated.

Thanks.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

pippincp — Sat, 01 May 2021 08:33:01 GMT

you need to set up a PPPoE connection on the laptop

You did have the router set up to use PPPoE as the connection?

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Mack10plus — Sat, 01 May 2021 08:44:46 GMT

No. Excuse my lack of intelligence but how do I do that?

Thanks.

Re: ASUS RT AX86U Can't connect to the Internet BT Fibre 2

Ltj — Fri, 16 Dec 2022 20:36:59 GMT

Hi, I have recently purchased the ASUS RT-AX86U router to replace my BT Smart Hub 2.

I have FTTP.

I have connected the new router directly to the Openreach Modem on the wall.

I can connect to the new router, but the router has no internet.

am I missing something obvious?

thanks