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Upgraded to Fibre 2 but still on Fibre 1 speeds

Fibrejay — Mon, 11 Jan 2021 15:41:25 GMT

Hi,

I recently upgraded from Fibre 1 to Fibre 2 where I was expecting my speeds to increase from 50/10 to around 67/20. However I appear to be stuck on Fibre 1 speeds - when I contacted the call centre they said that the best speed I could get on Fibre 2 was 50/10, however the BT DSL checker using my phone number says otherwise . .

I thought Fibre 2 has the higher download / upload speed? Checking my account it says Fibre 2, but speeds reported are those for Fibre 1 . . .

Is this correct? If so, I might as well downgrade to Fibre 1.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

imjolly — Mon, 11 Jan 2021 15:47:23 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

Fibrejay — Mon, 11 Jan 2021 15:56:40 GMT

Thanks for your reply. I am actually using my own modem (Draytek 130). Here are the stats . .

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

imjolly — Mon, 11 Jan 2021 16:03:47 GMT

so stats show still restricted to fibre 1 speeds and should get faster on fibre 2 maybe 64/18mb

check MYBT see if order completed you could phone options team and they will help with upgrade 0800800030

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

licquorice — Mon, 11 Jan 2021 16:04:14 GMT

You appear to be still capped at Fibre1 rates, you need to get back to customer services. You shoukld be getting about 66M if they remove the Fibre1 cap.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

Fibrejay — Mon, 11 Jan 2021 16:32:43 GMT

I contacted them using the number suggested above. Apparently that's the best speed I can get, but I am not convinced this is true. I might as well downgrade to Fibre 1.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

iniltous — Mon, 11 Jan 2021 17:00:14 GMT

BT fibre 1 is 55Mb , not 50, 55 is roughly what your router is reporting, and a max attainable of 66Mb, personally I’m not sure I would upgrade for a relatively small increase in D/L although the upload could be around 18Mb....you probably should try your BT supplied router, if the administrator has changed your profile or stated the upgrade is complete, then perhaps a reboot or sync with your BT router may get you closer to 66/18 , if it doesn’t you need to call again.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

imjolly — Mon, 11 Jan 2021 17:54:42 GMT

Did you check MYBT and see if your upgrade order has completed

you certainly should be getting faster speed on fibre 2

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

Fibrejay — Tue, 12 Jan 2021 08:28:49 GMT

Hi.

Yes I checked the order and it has been completed. I contacted customer services again to explain that I should be getting a higher download / upload on Fibre 2, but they said that the estimated maximum on Fibre 2 was 48/9 for my line. I am not sure if a mod can help me, but I feel that I won't get any further with customer services.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

licquorice — Tue, 12 Jan 2021 08:51:20 GMT

I have notified the mods, if they are able to help they will post on the thread.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

Fibrejay — Tue, 12 Jan 2021 08:53:41 GMT

Thank you very much.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

Keith_Beddoe — Tue, 12 Jan 2021 08:54:02 GMT

I expect its the CRC errors on your line which are affecting the actual connection speed, and keeping it below the attainable rate which is about 66Mbs down and 18Mbs up.

You are getting about 55Mbs down and about 10Mbs up, but you are seeing CRC counts and errored seconds on both downstream and upstream paths. Its worse on upstream, but that is expected owing to the higher frequencies used.

DLM (Dynamic Line Management) would be keeping the connections speed down, to ensure that the error rate does not become excessive, as that would have an impact on the performance of the network, as CRC errors cause re-transmissions.

Errors can be caused by problems with internal or external wiring. If you are connected directly to the master socket, and have no other extensions, then there is not much you can do.

You can check to see if there is any noise on your phone line, but if the quiet line test is clear, then I doubt there is much you can do. You may have some aluminium cable pairs, which can impact performance.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

licquorice — Tue, 12 Jan 2021 08:59:40 GMT

Hmm, I'll put my money on it still being capped at fibre 1.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

Keith_Beddoe — Tue, 12 Jan 2021 09:09:10 GMT

@licquorice wrote:

Hmm, I'll put my money on it still being capped at fibre 1.

But the attainable rate (66Mbs) is not capped, as its within range A ie 53.6 to 70.2Mbs.

Anyway lets see if anything is found. I would suspect a poor quality line.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

licquorice — Tue, 12 Jan 2021 09:14:37 GMT

Exactly, the attainable rate wouldn't be capped if the service is capped at fibre 1.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

PaddyB — Tue, 12 Jan 2021 09:29:40 GMT

Hi @Fibrejay,

Thank you for posting and welcome to the Community. I'm sorry you haven't seen your speeds increase after upgrading to Fibre 2.

I agree with been said on this thread and it looks like your service is still capped at Fibre 1 speeds. If you send me your details, I'll be able to help you get this fixed.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

Fibrejay — Wed, 13 Jan 2021 15:39:22 GMT

Good news, with thanks to John from BT, my line got upgraded overnight so now I have the correct Fibre 2 profile . .

Thank you John and Paddy for your help and others on the forum for their advice.

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

licquorice — Wed, 13 Jan 2021 15:53:11 GMT

Glad my money was safe 😁😁

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

gordonm — Tue, 19 Jan 2021 19:53:44 GMT

I am trying to reply to a private message sent to me by PaddyB on another issue but it tells me that PaddyB is nor set to receive Private Messages.

gordonm

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

JohnC2 — Tue, 19 Jan 2021 19:58:00 GMT

Hi @gordonm, sorry about that. Paddy is not about at the moment. Please send your message to me.

cheers

John