This topic

Bit confused over broadband speed

-PaddyB- — Tue, 12 Jan 2021 14:01:26 GMT

So I'm on the Fibre 1 deal, which when I signed up to said should get me 46-50mbps if I remember, and a stay fast guarantee of 41mb.

I've had a few issues with it dropping in and out, but that seems to have levelled out. However, my speed hadn't been enough to access any 4K channels on my TV, so just out of interest I went to see what deals I could get on faster speeds. On my BT page, every single one of 'My Deals', including Fibre 2, Halo etc, has a speed of 20-23mb, and a stay fast guarantee of 19mb. I have just ran BT's speed check test, and 22.1mb is what I am now getting. I hadn't noticed any significant drop in performance, but I don't use the internet excessively.

Why would this suddenly have happened? And why would I not even get the option to increase my speed further if I upgraded to Fibre 2?

Re: Bit confused over broadband speed

imjolly — Tue, 12 Jan 2021 14:02:58 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Bit confused over broadband speed

-PaddyB- — Tue, 12 Jan 2021 14:17:23 GMT

Hope this copies over okay, and that it actually is the right info:

Product code:Smart Hub 2

Serial number:+091298+2014030715

Firmware version:v0.24.04.11017-BT

Firmware updated:Sat Dec 19 17:38:53 2020

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:2 days,11 Hours23 Mins50 Secs

Data rate:7.059 Mbps / 24.997 Mbps

Maximum data rate:5.480 Mbps / 88.635 Mbps

Noise margin:3.9 / 21.9

Line attenuation:5.7 / 7.6

Signal attenuation:5.5 / 7.4

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:1.3 GB Uploaded / 12.8 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-GWAF36

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-GWAF36

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:CC:D4:2E:AA:26:0A

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Tried the quiet line test on my cordless phone, and there's that very faint hum, but nothing else.

Re: Bit confused over broadband speed

imjolly — Tue, 12 Jan 2021 14:20:27 GMT

which master socket do you have

Re: Bit confused over broadband speed

-PaddyB- — Tue, 12 Jan 2021 14:24:26 GMT

It's the far right image

Re: Bit confused over broadband speed

imjolly — Tue, 12 Jan 2021 14:33:18 GMT

ok so can you remove the front plate - it just unclips - then connect a filter to test socket and the hub to the filter and then repost your stats as before and see if any improvement

Re: Bit confused over broadband speed

pippincp — Tue, 12 Jan 2021 14:34:39 GMT

Unclip the front faceplate and connect to the test socket with a filter, then repost ststs. Also check for noise on your line. 17070 option 2, best with corded phone. The line should be silent between announcements, may get a dull background hum with cordless.

Re: Bit confused over broadband speed

-PaddyB- — Tue, 12 Jan 2021 15:05:48 GMT

These are the results from the test socket:

Product code:Smart Hub 2

Serial number:+091298+2014030715

Firmware version:v0.24.04.11017-BT

Firmware updated:Sat Dec 19 17:38:53 2020

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:0 days,00 Hours02 Mins08 Secs

Data rate:7.194 Mbps / 24.997 Mbps

Maximum data rate:8.218 Mbps / 94.396 Mbps

Noise margin:3.2 / 23.4

Line attenuation:5.6 / 8.3

Signal attenuation:5.5 / 8.2

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:1.0 MB Uploaded / 5.4 MB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-GWAF36

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-GWAF36

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:CC:D4:2E:AA:26:0A

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Bit confused over broadband speed

imjolly — Tue, 12 Jan 2021 15:10:48 GMT

just the same/similar

can you post results from dslchecker link I posted earlier

Re: Bit confused over broadband speed

-PaddyB- — Tue, 12 Jan 2021 15:30:13 GMT

Oh sorry, was that the link to this?

Re: Bit confused over broadband speed

imjolly — Tue, 12 Jan 2021 15:34:32 GMT

are you connecting direct to test socket - no extension cable? have you tried a different modem cable from hub to socket

do you have any extension sockets in other rooms? if so are the 'dead - no dial tone' when you connect to test socket

Re: Bit confused over broadband speed

avidavasa — Tue, 12 Jan 2021 15:45:28 GMT

That master socket is a poor design, the face plate has a habit of working loose for no reason, hence generating electrical noise. I have mine thoroughly taped up, solid as a rock! No problems.

Re: Bit confused over broadband speed

-PaddyB- — Tue, 12 Jan 2021 15:46:04 GMT

I've plugged the router and phone back into the socket as normal now, but the second set of results were the router plugged into a filter then into the test socket. I don't have any other sockets, it's just a one bedroom flat, and I'm afraid I don't think I have another cable to test that out. Is it likely that could make such a difference? Genuinely asking - sorry, as you can probably guess this is getting a bit above my level of understanding

Re: Bit confused over broadband speed

imjolly — Tue, 12 Jan 2021 15:49:59 GMT

your connection speed is very poor even in test socket which eliminates any problems with faceplate this is compared to the dslchecker results ans also the attainable speed shown by your hub I would phone 151 or 0800800151 from mobile and get engineer visit complain that speeds are far to low and your line is ok and you have tried test socket

Re: Bit confused over broadband speed

pippincp — Tue, 12 Jan 2021 15:52:15 GMT

What about the quiet line test? You would have been better off leaving the hub connected to the test socket as your noise margin indicates either a line problem or faceplate problem. DLM has put you into a banded profile because of the issues.

Re: Bit confused over broadband speed

-PaddyB- — Tue, 12 Jan 2021 15:56:03 GMT

Okay, thank you very much for taking the time to help anyway. It's strange, I mean I have a fair few devices on it, I stream quite a bit, and watch BT football that comes through the wifi - and in terms of it being slow/dropping out it's actually running as well as it has done since I moved in about 6 months ago. I wouldn't have even noticed at all if I hadn't looked into upgrading it for 4K.

Re: Bit confused over broadband speed

imjolly — Tue, 12 Jan 2021 16:12:57 GMT

@pippincp

did quiet line test already message 3 only dull hum with cordless phone

Re: Bit confused over broadband speed

pippincp — Tue, 12 Jan 2021 18:03:00 GMT

@imjolly Oooops I missed that.