This topic

FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 13:04:45 GMT

BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not met

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

garybs29 — Wed, 13 Jan 2021 13:13:23 GMT

I know you're not happy but just having a rant isn't going to allow anyone to help you.

Are you experiencing issues over wireless or ethernet? Bear in mind that wireless speed isn't guaranteed hence the question

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 13:28:17 GMT

I had a minimum 25MBps speed contract on wireless with a separate disk and am paying more for it. Its same problem with both. Using Speed test, i am continuously getting a speed of 1-2 MBps maximum .

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Anonymous — Wed, 13 Jan 2021 13:35:30 GMT

I'm not sure of the purpose of your post, if it's to have a rant at BT then you should be aware that this is a public forum and the people on it, with few exceptions are not BT employees. If you want help to diagnose the problem with your connection then say so.

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

imjolly — Wed, 13 Jan 2021 14:09:25 GMT

as others have said it all you want is to rant then keep going as your posts are not going to BT

however if you want help from the forum and possibly BT then you need to post some information to help

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

all speeds quoted by BT are connection speeds not download speeds no ISP guarantees download speed

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

garybs29 — Wed, 13 Jan 2021 14:25:21 GMT

@ashoktpwrote:
I had a minimum 25MBps speed contract on wireless with a separate disk and am paying more for it. Its same problem with both. Using Speed test, i am continuously getting a speed of 1-2 MBps maximum .

The guarantee isn't over wireless it's to the point at the hub BT are responsisble for

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 15:36:53 GMT

Featured Products Downstream Line Rate(MBps) Upstream Line Rate (MBps) Downstream Handback Threshold(MBps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper High Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

53.4	36.6	8.8	6.5	32.9	Available	Available	--
51.9	34.1	8.7	6	27.4	Available	Available	--

Featured Products Downstream Line Rate(MBps) Upstream Line Rate (MBps) Downstream Range (MBps) Availability Date FTTP Install Process FTTP on Demand

330

Available

ADSL Products Downstream Line Rate (MBps) Upstream Line Rate (MBps) Downstream Range(MBps) ADSL Availability Date WBC SOADSL Availability Date Left in Jumper WBC ADSL 2+WBC ADSL2+ Annex MADSL Max WBC Fixed Rate Fixed Rate

Up to 17	--	10 to 19.5	Available	Available	--
Up to 17	Up to 1.5	10 to 19.5	Available	Available	--
Up to 7.5	--	6.5 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSL Max Observed Downstream Speed Max Observed Upstream Speed Observed Date

2.69

0.72

2021-01-09

Other Offerings Availability Date VDSL Multicast ADSL Multicast

Available

Premise Environment Status Bridge Tap VRINTE Face Plate Last Test Date

24-12-2020

Exchange Product Restrictions Status FTTP Priority Exchange WLR Withdrawal SOADSL Restriction

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

imjolly — Wed, 13 Jan 2021 15:41:16 GMT

your connection speed is terrible looking at dslchecker can you post router/hub stats as I asked for?

have you checked quiet line test

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Keith_Beddoe — Wed, 13 Jan 2021 15:47:29 GMT

Its almost like the home hub is plugged into the wrong place, and is being filtered, or the line is disconnected somewhere.

What does your master phone socket look like?

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 16:20:03 GMT

I checked the hub and phone or connected as in the picture

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Keith_Beddoe — Wed, 13 Jan 2021 16:30:57 GMT

@ashoktp wrote:

6

I checked the hub and phone or connected as in the picture

Is the hub plugged directly into the top socket? You must not use any microfilters.

If it is, then its possible the master socket is faulty, and you need to check at the test socket. I assume you are getting dial tone on your phone?

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 16:36:39 GMT

Yes. The hub is directly connected to the top socket.

Have called BT and hoping something will be done soon. I am just getting 1-2 MBps at the moment.

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

imjolly — Wed, 13 Jan 2021 16:37:29 GMT

The test socket is shown by black arrow after removing the middle section shown by yellow arrow

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 16:37:31 GMT

The phone line is ok and getting dial tone

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Keith_Beddoe — Wed, 13 Jan 2021 16:39:57 GMT

Please can you post the results of this test.

https://speedtest.btwholesale.com/

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 16:40:04 GMT

Will check. Do i need to connect phone line to check socket and check the status ?

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

imjolly — Wed, 13 Jan 2021 16:43:16 GMT

Are you able to post stats from your hub or router as that would help

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Keith_Beddoe — Wed, 13 Jan 2021 16:44:46 GMT

Just run the speed test, as I notice you said 1-2MBs, which would normally mean MegaBytes/s which is not the same as Megabits.

The speed test will return the correct speed results.

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 16:45:05 GMT

PING

DOWNLOAD

1.86

MBps

UPLOAD

0.73

MBps

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

ashoktp — Wed, 13 Jan 2021 16:47:42 GMT

Broadband Speed Test

Executed Successfully

PING

DOWNLOAD

1.86

Mbps

UPLOAD

0.73

Mbps