This topic

full fibre available from openreach not available with bt

3fcsimo — Wed, 13 Jan 2021 16:01:30 GMT

around december works was ongoing in my street by openreach in warrington wa3 speaking to an engineer i asked him when full fibre will be available his reply was were just finishing the works all nodes are in place and me to get in touch with bt so i did and they said its not available the day before christmas i got an email to say my street is now ready for full fibre choose a provider so i did bt when i check says not available can anybody help sort this out so i can order and get connected to full fibre as this is really frustrating

Re: full fibre available from openreach not available with bt

imjolly — Wed, 13 Jan 2021 16:09:36 GMT

if you are a BT customer enter phone number otherwise your address and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: full fibre available from openreach not available with bt

Steve_M — Wed, 13 Jan 2021 17:07:59 GMT

Looking at recent OR deliveries for WA3 (i'm making assumption WA3 5xx), Openreach have declared FTTP in service, but to a new switch in the exchange. CP's will now be able to order a backhaul circuit to that switch and then after that goes live, offer it to customers.

As @imjolly says, the Broadband checker should say WBC FTTP is in a 'planned' state. I'm not sure about current timescales though given the current climate.

Steve

Re: full fibre available from openreach not available with bt

3fcsimo — Wed, 13 Jan 2021 18:26:06 GMT

wa35ja is my postcode number 7

Re: full fibre available from openreach not available with bt

pippincp — Wed, 13 Jan 2021 18:41:45 GMT

Not that it will make any difference, other than those with either no broadband or those recieving less than 30Mbps, FTTP installs are on hold until 1st March.

Re: full fibre available from openreach not available with bt

Gary_C — Mon, 01 Feb 2021 21:56:43 GMT

Except I had mine done today.
🙂

Re: full fibre available from openreach not available with bt

pippincp — Mon, 01 Feb 2021 22:30:38 GMT

@Gary_C When did you place your order?

Re: full fibre available from openreach not available with bt

Gary_C — Tue, 02 Feb 2021 08:43:06 GMT

I placed my order on the 13th, but the OR team that arrived said they should not be coming into the house, but they were happy if I was.

Re: full fibre available from openreach not available with bt

pippincp — Tue, 02 Feb 2021 13:16:21 GMT

@Gary_Cwrote:
I placed my order on the 13th, but the OR team that arrived said they should not be coming into the house, but they were happy if I was.

The Openreach notice clearly states new orders fron 6th Jan. You ordered on 13th December according to another thread though you conveniently miss that off in this thread.

Re: full fibre available from openreach not available with bt

Gary_C — Tue, 02 Feb 2021 18:36:41 GMT

the OR guys themselves said they have been told not to enter homes.
No mention of order date in the discussion.

EDIT just noticed that message was a reply made to a thread in error and only contained part of the message I intended to write.

Basically, I was just pointing out, regardless of the date I booked it, the OR team said they have been told not to enter any house if you already have broadband.

Re: full fibre available from openreach not available with bt

pippincp — Tue, 02 Feb 2021 19:38:15 GMT

I wonder if @Starwire can confirm.

My understanding is that all pre 6th Jan orders will be completed though engineers will have discretion. Not that they've been told not to enter.

Re: full fibre available from openreach not available with bt

3fcsimo — Tue, 02 Feb 2021 22:16:12 GMT

Getting annoyed now all work has been done in my street just before december recieved email from openreach saying now available please choose provider having a battle with bt promised calls back that dont happen put in complaint with openreach and had an email back from matt bray from openreach saying all available speak to bt which i did and they said they would contact me back and again this didnt happen just want to get connected to full fibre which is available !!!

Re: full fibre available from openreach not available with bt

Gary_C — Tue, 02 Feb 2021 22:24:11 GMT

Would be good to get a clear answer.
Certainly the team at my house said they were not meant to enter, but were more than happy to do so.

Re: full fibre available from openreach not available with bt

pippincp — Tue, 02 Feb 2021 22:41:07 GMT

@3fcsimo It will make no difference how many time you ring BT, it will not be available to you until it appears in the DDSL checker @imjolly linked to you earlier.

As the DSL checker relies on the Openreach database perhaps your time would be better spent to ensure Matt Bray gets it updated.

Re: full fibre available from openreach not available with bt

Steve_M — Thu, 25 Feb 2021 11:31:08 GMT

Hi @3fcsimo ,

I've checked on Openreach CP portal for you and FTTC and FTTP are showing as not available. No CP's will be able to order the FTTP service for you yet.

I would reply to Openreach and ask them to check again, for your line specifically