This topic

No broadband

Shanna — Wed, 13 Jan 2021 21:52:35 GMT

We've been without broadband for over a week now, since 5 Jan 2021, and very little appears to be being done about it with no sense of urgency. I should add the phone landline is working fine so I don't know why the broadband isn't.

Phoned BT FAULTS several times and always told "there's a fault in the area and engineers are working on it" however every day another 24 hours is added to the estimated completion time. I would really love to know what they are doing that is taking so long! I've not received any text or email updates despite being told I would.

We're in national lockdown and trying to work from home and need the Internet for this and access to the outside world e.g. shopping etc so it's simply unacceptable. I'm thoroughly fed up

Re: No broadband

pippincp — Thu, 14 Jan 2021 08:50:43 GMT

Rugeley exchange?

Re: No broadband

Shanna — Thu, 14 Jan 2021 09:00:04 GMT

Broadband availability overview
ADSL:
Yes
SDSL:
Yes
LLU services:
Yes
Cable:
Yes
Wireless:
No
BT Wholesale information
ADSL status:
Enabled as of 31/03/2000
ADSL Max status:
Enabled as of 31/03/2006
SDSL status:
Enabled
21CN WBC status:
Enabled
FTTC status:
Available in some areas
FTTP status:
Not available
Wireless broadband availability
Please use broadband checker section for Wireless availability
Cable Broadband Availability
Virgin Media:
Available in some areas

Re: No broadband

CJT80 — Thu, 14 Jan 2021 09:09:55 GMT

@Shanna

@pippincp asked if you are on the Rugeley exchange?

Re: No broadband

Shanna — Thu, 14 Jan 2021 09:13:38 GMT

@CJT80 @pippincp yes I am

Re: No broadband

pippincp — Thu, 14 Jan 2021 11:59:00 GMT

Should be back up now. If not try rebooting the hub.

Re: No broadband

Shanna — Thu, 14 Jan 2021 12:20:54 GMT

Sadly, it's not and I've rebooted the hub. Flashing red light.

Re: No broadband

pippincp — Thu, 14 Jan 2021 12:29:21 GMT

Enter your phone number here and let me know which cabinet you are connected to.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: No broadband

Shanna — Thu, 14 Jan 2021 12:34:40 GMT

Cabinet 23

Exchange UPTON PARK

Re: No broadband

pippincp — Thu, 14 Jan 2021 13:11:08 GMT

Upton Park is a long way from Rugeley.😁

There's no cabinet issue listed for Upton Park so it must be a non-Openreach issue. I don't have access to BTWholesale.

Re: No broadband

Shanna — Thu, 14 Jan 2021 13:13:32 GMT

Thanks for your time and effort, which has been alot more than BT itself!

Re: No broadband

CJT80 — Thu, 14 Jan 2021 14:11:22 GMT

@Shanna

You can raise a complaint about the service here: Complaints about BT Products and Services | BT Help

Re: No broadband

Shanna — Thu, 14 Jan 2021 14:19:03 GMT

Thanks, I have in fact already raised a complaint which, perhaps unsurprisingly, hasn't been responded to yet. I've been told I'll get compensation automatically but frankly, I just want Internet back!

Re: No broadband

JohnC2 — Thu, 14 Jan 2021 14:56:56 GMT

Hi @Shanna welcome to the forum and sorry that you are still waiting for the fault with your broadband to be repaired. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you.

cheers

John

Re: No broadband

Shanna — Thu, 14 Jan 2021 15:11:47 GMT

Hi @JohnC2 . Thanks for the PM - I've responded. This red flashing light on the hub is giving me ptsd