This topic

Re: Fibre broadband speed decreased

Willscott64 — Thu, 14 Jan 2021 16:04:37 GMT

Hi,, I have seen similar issues and have spotted that my downstream sync speed has been set to 24.999 whereas I used to get 35M+ and my neighbour currently gets over 40M

Very interested in resolution details

Re: Fibre broadband speed decreased

NeilO — Thu, 14 Jan 2021 18:51:37 GMT

Hi @Willscott64 welcome to the community and thanks for posting, I'm sorry to see you're having problems with your broadband speed.

Can you post stats from your hub and we'll take a look? If you have a Home Hub 5 go to http://192.168.1.254 then go to troubleshooting, helpdesk. If you have a Smart Hub its advanced settings then technical log information enter your phone number and post results.
Also is there any line noise on the line? You can check that by calling 17070 from your landline and choosing option 2 the call should be silent and its best tried with a corded phone if possible.

Thanks

Neil

Re: Fibre broadband speed decreased

imjolly — Thu, 14 Jan 2021 19:03:00 GMT

enter you run phone number and post results. Remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre broadband speed decreased

Willscott64 — Thu, 14 Jan 2021 19:21:01 GMT

Re: Fibre broadband speed decreased

Willscott64 — Thu, 14 Jan 2021 19:22:33 GMT

Re: Fibre broadband speed decreased

Willscott64 — Thu, 14 Jan 2021 19:23:54 GMT

See other reply, I renewed my contract in December and I think they have turned my speed down. I think they are now throttling me to 24.999Mbps. So my renewal has in fact turned out to be a downgrade....

Re: Fibre broadband speed decreased

imjolly — Thu, 14 Jan 2021 19:24:20 GMT

Have you had problems with your router dropping connection maybe oct/Nov and subsequently have had it fixed as line looks stable now

you are in a banded profile which is normally caused by unstable connection

Re: Fibre broadband speed decreased

Willscott64 — Thu, 14 Jan 2021 19:28:56 GMT

I hadn't had any particular issues. I was regularly getting 35Mbps and above but now it looks like they have reduced my maximum. Mate down the road getting 41M. We are both on BT FibreHalo2. Called BT earlier and they are saying that I am getting what they promise...... Looks to me that they have reduced my throughput which is not something I would knowingly sign up for

Re: Fibre broadband speed decreased

imjolly — Thu, 14 Jan 2021 19:36:40 GMT

Your speed was at the same 24.99mb on 6 November so nothing to do with your contract renewal. This reduced speed is from an unstable connection dating back to at least November and probably earlier hence the banded profile

your estimated speed range is 45/32mb according to dslchecker

Halo 1 or2 has no affect on your connection speed and are add ons to your broadband package

Re: Fibre broadband speed decreased

pippincp — Thu, 14 Jan 2021 19:38:19 GMT

They have done nothing. As @imjolly has stated it looks like the line has been unstable recently and DLM has taken action to stabalise the line.

Did you do the quiet line test? What was the result?

Re: Fibre broadband speed decreased

Willscott64 — Thu, 14 Jan 2021 20:00:13 GMT

Line test seems quiet. When the contract renewal was pushed to me it quoted an estimated speed of 20-23 which I ignored as I was used to getting 35+. 18 months earlier the quoted upper band was 41. Minimum speed is 19M so there is definitely something going on. Customer services view was that as long as I’m getting 19M they are not interested so any insight would be much appreciated

Re: Fibre broadband speed decreased

NeilO — Thu, 14 Jan 2021 20:22:25 GMT

@Willscott64 I'm sorry to see you're having problems with your speed, from the router stats you've provided it does look like the profile is banned due to a previous stability issue that is no longer affecting the connection as there have been no drops in quite a while. The moderation team will be happy to help and I'll send you a private message in a moment so you can get in touch.

Thanks

Neil

Re: Fibre broadband speed decreased

Willscott64 — Thu, 14 Jan 2021 22:22:18 GMT

Done