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slow speed after update- v0.24.04.11017-BT

Anonymous — Mon, 18 Jan 2021 15:09:54 GMT

Reported a slow speed prob after testing at bt speed test, on 1st Jan an update was pushed out to hub on 2nd Jan and I was told that the fault was fixed. but its not ! now runing at 17-18ish garenteed speed should be 23, hub now tels me its runing at 22.4- tried factory reset yes smart setup is off, quiet line test is quiet. Now bt are offering a speed upgrade (are they for real? cant even give what they should be) if its sounding as tho I am ~~~~ng fedup yes I am !

Sorry I should have said--

Fibre with BT Halo 1 even tho when I look online -I am told that Halo is not available where I am (they graciously gave a free upgrade to Halo)

Any help -- many thanks. I am not a tech - complete beginer !

Re: slow speed after update- v0.24.04.11017-BT

imjolly — Mon, 18 Jan 2021 15:06:32 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: slow speed after update- v0.24.04.11017-BT

Anonymous — Mon, 18 Jan 2021 15:50:31 GMT

please read my post ?? quiet line test is quiet !! yest I will post stats- I allso have stats from bt.holesale speedtest from other day and will get one today and post.

Re: slow speed after update- v0.24.04.11017-BT

Anonymous — Mon, 18 Jan 2021 15:56:59 GMT

one that I forgot to post-

Re: slow speed after update- v0.24.04.11017-BT

imjolly — Mon, 18 Jan 2021 16:04:48 GMT

which exchange and cab are you on would be shown at top of dslchecker results

Re: slow speed after update- v0.24.04.11017-BT

Anonymous — Mon, 18 Jan 2021 16:16:49 GMT

kildary cab 1. should allso have said-- its not wifi speeds its wired ethernet !

Re: slow speed after update- v0.24.04.11017-BT

Anonymous — Mon, 18 Jan 2021 20:24:26 GMT

oops looks like ive wiped the pics--didnt realize i had to keep them after posting.