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Fibre Issue BT or Openreach

yasminmunir — Wed, 20 Jan 2021 18:28:35 GMT

Hi all ,

I purchased full fibre 100 at the beginning of December for installation on 5th Feb . Since then my order has been cancelled 4 times with various problems that I had to chase up for every time . Every time different excuses is this Normal just to get Internet ? . The worst bit is my date keeps getting pushed out ... who can I complain to ... as it’s not my fault . No one is giving me a proper answer to the problem or a resolution ..

Re: Fibre Issue BT or Openreach

imjolly — Wed, 20 Jan 2021 18:31:53 GMT

Are you phoning the FTTP TEAM for help 08005874787

Re: Fibre Issue BT or Openreach

yasminmunir — Wed, 20 Jan 2021 18:45:12 GMT

Yes. Have spoken to them on that number many times. Some based at Accrington and some based in Dundee.
I’ve logged 2 complaints which are currently open. No response.