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Drop outs

Mwallwork — Thu, 21 Jan 2021 18:30:26 GMT

Have 50mb infinity and there was a system outage last weekend in my area . Had a couple of drop out since and resync at 44mb anyone know what noise margin is 14.7 up and 12.1 down . Is this bad ?

Re: Drop outs

imjolly — Thu, 21 Jan 2021 19:15:59 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Drop outs

Mwallwork — Thu, 21 Jan 2021 19:57:06 GMT

Re: Drop outs

Mwallwork — Thu, 21 Jan 2021 20:07:05 GMT

quiet line test was clean

Re: Drop outs

imjolly — Thu, 21 Jan 2021 21:10:14 GMT

From the stats that you have posted you are on fibre 1 with currently the maximum connection speed 55/10mb so figures look ok and as best you can get on fibre 1

Re: Drop outs

Mwallwork — Thu, 21 Jan 2021 22:14:23 GMT

Hi yes that was on after I rebooted my router however the line had dropped out before that and resynced at 40. I wondered if my line was unstable or my signal to noise ratio was bad

Re: Drop outs

pippincp — Thu, 21 Jan 2021 22:28:12 GMT

The reason your Noise margin is is because of your max attainable speed being far in excess of your package. You have an abundance of signal to overcome any noise.

Re: Drop outs

Mwallwork — Fri, 22 Jan 2021 07:06:53 GMT

Thanks so my stats don’t indicate any instability on my line?

Re: Drop outs

pippincp — Fri, 22 Jan 2021 09:40:28 GMT

Certainly not. Stats are near perfect.