This topic

B.T is the worst for speed

Reddragon2211 — Sat, 23 Jan 2021 19:51:44 GMT

My Speed has dropped and dropped we paying enough money for fast broadband not slow.

Seems corona has effected the broadband aswell.

Re: B.T is the worst for speed

imjolly — Sat, 23 Jan 2021 19:58:06 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

If you want some assistance from the forum then please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: B.T is the worst for speed

Reddragon2211 — Sat, 23 Jan 2021 20:29:36 GMT

GUI version:1.71 05_06_2020

DSL uptime:3 days,01 Hours23 Mins44 Secs

Data rate:5.701 Mbps / 29.999 Mbps

Maximum data rate:5.877 Mbps / 36.019 Mbps

Noise margin:6.4 / 5.3

Line attenuation:7.0 / 23.1

Signal attenuation:2.7 / 25.9

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:106.5 GB Uploaded / 150.8 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-9PAGHP

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-9PAGHP

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:18:82:8C:9F:53:43

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017

Re: B.T is the worst for speed

imjolly — Sat, 23 Jan 2021 20:34:30 GMT

From stats you have a 30mb connection speed with a noise margin about normal 6 dab and stable for 3 days

are you able to post dslchecker results which will show your expected speed range and also check quiet line test for line noise?

Re: B.T is the worst for speed

Starwire — Sun, 24 Jan 2021 09:20:40 GMT

‘Seems corona has effected the broadband aswell.‘

Yes it has, Openreach, BT and multiple other ISP’s have been openly saying since it began that the Network is more congested because most of the Country is now working from home and kids being home schooled.

Re: B.T is the worst for speed

busterboy1 — Sun, 24 Jan 2021 09:48:33 GMT

@Starwire

‘Seems corona has effected the broadband aswell.‘

_________________________________________________________________________________________________

100% bang on. I'll wager whichever ISP you choose your speed will not change in these horrible times.

Ever heard of congestion.??

Re: B.T is the worst for speed

pippincp — Sun, 24 Jan 2021 11:23:44 GMT

@Reddragon2211 Still waiting for the checker results asked for.