This topic

orange light no internet

strange66 — Tue, 26 Jan 2021 19:50:19 GMT

I am a new BT user, when i set up my hub it always show orange light never blue

Keith_Beddoe — Tue, 26 Jan 2021 20:00:43 GMT

@strange66 wrote:

I am a new BT user, when i set up my hub it always show orange light never blue

Is your phone line working?

What type of broadband connection do you have?

strange66 — Tue, 26 Jan 2021 20:05:35 GMT

I bought Full Fibre 300 without landline

Keith_Beddoe — Tue, 26 Jan 2021 20:08:06 GMT

@strange66 wrote:

I bought Full Fibre 300 without landline

What lights are showing on the Openreach optical modem?

strange66 — Tue, 26 Jan 2021 20:09:01 GMT

still orange never blue

licquorice — Tue, 26 Jan 2021 20:11:17 GMT

The modem (ONT) not the hub.

Starwire — Tue, 26 Jan 2021 20:42:13 GMT

It’s a Problem with the Profile Build. You’ll need an Openreach Engineer out to have a co-op call with DCoE to rebuild the Profile.

strange66 — Tue, 26 Jan 2021 21:15:21 GMT

pon-green los-green power-green port1-green

status-green fault-no charging-yellow

strange66 — Tue, 26 Jan 2021 21:18:00 GMT

the engineer will come a month later but i want to use it now

Les-Gibson — Tue, 26 Jan 2021 21:42:03 GMT

Is PON absolutely steady (not a single flash)

strange66 — Tue, 26 Jan 2021 22:12:21 GMT

steady

Starwire — Wed, 27 Jan 2021 06:47:43 GMT

Who said the Engineer will come in a Month or is that just an assumption?