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Can someone help explain my router stats please .

Bradleymorgan92 — Wed, 27 Jan 2021 14:24:36 GMT

Product code:Smart Hub 2

Firmware version:v0.24.04.11017-BT

Firmware updated:Wed Jan 20 08:47:02 2021

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:2 days,03 Hours02 Mins35 Secs

Data rate:268 Kbps / 73.935 Mbps

Maximum data rate:334 Kbps / 76.015 Mbps

Noise margin:6.3 / 6.4

Line attenuation:2.7 / 12.5

Signal attenuation:2.6 / 12.6

Re: Can someone help explain my router stats please .

imjolly — Wed, 27 Jan 2021 14:38:36 GMT

there is something wrong with your up speed

does your landline phone have a dial tone? if ok then try 1 factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash once hub connects to internet hub light blue then make sure you turn off smart setup in hub manager

after can you repost stats

Re: Can someone help explain my router stats please .

Bradleymorgan92 — Wed, 27 Jan 2021 14:59:29 GMT

@imjolly thanks I've tried most things but nothing seems to fix anything, I've recently switched to bt from sky on the 20th I have been dealing with this for months and the phone line was out in November and had it fixed but still terrible connection.

Re: Can someone help explain my router stats please .

imjolly — Wed, 27 Jan 2021 15:01:39 GMT

so if you dial 17070 option 2 is there a lot of noise as line should be silent. if noisy then phone CS 150 or 0800800150 from mobile and get engineer visit report phone fault not broadband

Re: Can someone help explain my router stats please .

Bradleymorgan92 — Wed, 27 Jan 2021 15:30:56 GMT

@imjolly thanks so much they found fault on the line now , I just hope it gets fixed properly this time , thanks for your time and help