This topic

internet drops our for a second without changing from blue light

inspectorsatnav — Wed, 27 Jan 2021 18:07:44 GMT

Hi basically I need help, every day at random times my by fibre internet will jump out and in disrupting everything on the network (video games freeze and Alexa Spotify stops) whilst this happens the homehub shows no signs of issues but there obviously is, bt say nothing is wrong on their end and I've tried splitting bands

With no avail, I read on someone's else's problem that u can ring a number on your landline and hit 2, I did tht with no problems please I'm loosing my mind and am tempted to switch if I don't find a fix I've been trying to fix for ages, I've even got a new hub (home hub 5) and still no avail

Re: internet drops our for a second without changing from blue light

imjolly — Wed, 27 Jan 2021 22:13:19 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) as HH5 then go to troubleshooting then helpdesk

Are ypthe drops in connection you mention only on wireless or does it happen when using Ethernet connection

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

have you turned of smart setup

Turn Off smart setup

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: internet drops our for a second without changing from blue light

inspectorsatnav — Wed, 27 Jan 2021 23:00:08 GMT

Both wireless and wired

Yes I've done the quiet line and seems fine

I did see on other issues to try the test socket? Well I did that and the issue continued

Re: internet drops our for a second without changing from blue light

inspectorsatnav — Wed, 27 Jan 2021 23:00:45 GMT

Smart hub is off 🙂

Re: internet drops our for a second without changing from blue light

CloudGamer — Thu, 28 Jan 2021 14:15:02 GMT

You tried looking at log files on Smart Hub?