This topic

Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 15:38:34 GMT

Good afternoon everyone I am hoping someone can help.

Firstly I need confirmation that my observations are correct and secondly if so how I get BT and/or Openreach to listen and do something.

The background is I am moving to a property in an area where full fibre is available. It has been installed in all the roads and lanes and can be seen running across poles and into underground ducts etc. The fibre is branching off to many houses who have clearly requested it. I have asked and been told sorry not only is FTTP not available but you can only have ADSL which is clearly nonsense.

My postcode is DY7 5AY and according to the checker I am served by KINVER exchange cabinet 3. There are 4 properties for this postcode and all give different results.

Ash Cottage & Heath Cottage - ADSL only.

Radway Cottage - VDSL available.

Field House - WBC FTTP

Here is the thing all are served by the same poles and cabinet, Radway Cottage no longer exists it has been split into 2 properties (Ash & Heath Cottage) I suspect this is one of the issues.

Regarding my property I have attached pictures where the Fibre runs across the bottom of the road pic 1

Clearly fibre is available. From this pole services are provided to me by 3 further poles, total distance approx 100 metres. See next 3 pics.

At the last pole the cable then enters a duct for approx 10 metres for the final leg to the property. Picture 5.

What I cannot understand is why The property is showing that it cannot get FTTP surely it is just a case of running a cable from pic 1 to pics 2,3,4,5 to the property.

The surrounding postcodes DY7 5AZ and DY7 5AX are in the same situation yet all show as available.

The final 2 pics are maps of the area and I have tried to show where all the cables, poles and wires are.

Can someone please let me know if my observations are correct and if so how can I get someone to listen.

Thanks in advance.

Re: Help! Struggling to get someone to listen regarding FTTP

CJT80 — Fri, 29 Jan 2021 15:47:08 GMT

@orange460

First question would be, are you wanting to order FTTP from BT?

If so, then maybe some advice can be given. If not here is not the place to ask.

EDIT: What service (Broadband/Phone) do you currently have?

Re: Help! Struggling to get someone to listen regarding FTTP

imjolly — Fri, 29 Jan 2021 15:52:26 GMT

your cabinet Kinver exchange cab 3 is showing FTTC but depends on how far you are from that actual cabinet

Cabinet P3

FTTC Available from 10th June 2015

Phase BDUK Staffordshire 13a

489

Huawei

DY7 5AA

can you enter your address and post results remember delete address before posting

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 15:57:21 GMT

Yep want to order the fill fibre fromBT

Re: Help! Struggling to get someone to listen regarding FTTP

imjolly — Fri, 29 Jan 2021 15:59:05 GMT

post dslchecker results

post code is not accurate

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 16:02:07 GMT

Closer than those in DY7 5AZ and they have it. I didn't think distance to cabinet matters for FTTP

Re: Help! Struggling to get someone to listen regarding FTTP

pippincp — Fri, 29 Jan 2021 16:03:18 GMT

Post checker result.

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 18:24:02 GMT

OK so here are the results.

First Ash Cottage and Heath Cottage

Next is Radway Cottage. This was the building that is now Ash Cottage and Heath Cottage.

Finally Field House which is served by the same pole and is next door.

As you can see there is a completely different story for all properties.

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 18:35:19 GMT

See below

Re: Help! Struggling to get someone to listen regarding FTTP

imjolly — Fri, 29 Jan 2021 18:44:43 GMT

Sorry but FTTPoD is not the same as FTTP which the product for residential customers. FTTPoD is for business customers and is expensive

from checker there is not FTTC available either probably due to distance from street cab

the last checker result shows FTTP as available

FTTC is available on some of checker results but due to distance from cab speeds are very low

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 20:48:49 GMT

I'm sorry to disagree with you on your response but you have not read the whole thread. I know everything you are saying already.

You have missed the point I make that the property next door served by the same poles etc has full fibre.

Also you state that it is the distance to the cabinet that is the issue. FTTP is fed directly from the exchange not cabinets.

This type of response is what is driving me crackers.

Re: Help! Struggling to get someone to listen regarding FTTP

imjolly — Fri, 29 Jan 2021 21:07:04 GMT

sorry but FTTP is not fed from the exchange

unless checker shows your address can get FTTC OR FTTP you will not be able to order

Re: Help! Struggling to get someone to listen regarding FTTP

pippincp — Fri, 29 Jan 2021 21:29:54 GMT

Try this form.

https://www.formwize.openreach.co.uk/run/survey3.cfm?idx=505d040e0b080d

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 22:28:56 GMT

Are you sure about the FTTP not being direct from exchange?

Openreach disagree as do I, the cables in my pictures do not go to a cabinet I have traced them!

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 22:29:55 GMT

Thank you this seems like it is just what I needed to get through to someone.

Re: Help! Struggling to get someone to listen regarding FTTP

pippincp — Fri, 29 Jan 2021 23:50:57 GMT

FTTP comes from the headend which may or may not be located in your exchange.

Re: Help! Struggling to get someone to listen regarding FTTP

orange460 — Fri, 29 Jan 2021 23:55:14 GMT

Thanks for taking the time to explain. Do you think this can be resolved based on everything you have read?

Re: Help! Struggling to get someone to listen regarding FTTP

pippincp — Sat, 30 Jan 2021 00:08:38 GMT

From everything posted I cannot see WBC FTTP being available to you. I hope for your sake I'm wrong. Wait and see what the reply is from Openreach.

Re: Help! Struggling to get someone to listen regarding FTTP

MABParkes — Tue, 15 Jun 2021 09:43:19 GMT

I live nearby in Lawnswood and we had similar problems. Your best bet is to organize a community partnership (see https://www.openreach.com/fibre-broadband/community-fibre-partnerships). If you can get your neighbours to agree you can get per HOUSEHOLD grants of up to £1,500 (Government) + £2,000 (via Superfast Staffordshire). In our village we qualified for grants of up to £200,000. You then get Openreach to give you a quote to do the upgrade. In our case, it was all free because the cost was only £40,000 for the entire village. I strongly suggest you contact www.superfaststaffordshire.co.uk as they are brilliant and will help you get it all sorted out.