This topic

FTTP 900; download way under, upload fine...

paulyonder — Sat, 30 Jan 2021 12:47:27 GMT

Hey folks!

Hoping the knowledgeable lot in here can help before I hassle BT teams, as I know they're dealing with the more vulnerable!

We had FTTP 900 installed last Thursday. Engineer confirmed we would likely get all of the 900 and more from what he could see hitting the ONT.

I (wrongly) thought there was a training period, like the olden' days, however I've struggled to get 600mbps down and this is plugged directly into ONT, brand new Macbook. Upload is absolutely fine, as you can see at 180mbps (amazing given its promised at 100). Wifi is even worse obviously, falling to ~350mbps.

So I've ruled out wifi, (by going to ONT), ruled out cabling (switched ethernets), ruled out line IP profile (see attached), ruled out router also (tried my Google Nest Wifi)

I know this is peak middle-class speed problems, but bit frustrating getting rid of Virgin to get pretty much same speed. :facepalm:

Any ideas from the group? Faulty ONT? The Engineer did end up messing about and switching it when he couldn't get the first to get the green light.

Any advice/suggestions greatly appreciated!

Paulyonder

Re: FTTP 900; download way under, upload fine...

busterboy1 — Sat, 30 Jan 2021 14:33:24 GMT

Upload at 180Mbps tells me the BT checker is not working correctly.

Looks like you're IP profile is giving the correct speeds so I suggest trying a different speed tester such as Ookla or similar.

I have the same package and get these results. Let us know what you get on the same checker.

Speedtest for your Mac or Windows PC

Re: FTTP 900; download way under, upload fine...

paulyonder — Sat, 30 Jan 2021 16:27:41 GMT

Hmm yep you’re right. Maybe a dodgy upload reading there.

Done again via Speedtest app via iPhone 12 Max, showing 466mbps down.

More normal looking upload at 104mbps. Ping 4ms.

Re: FTTP 900; download way under, upload fine...

Astrogha — Sun, 31 Jan 2021 04:57:50 GMT

Is the ethernet cable your using capable of 900? Read up on different cat levels and check there. I've no idea what level bt issue with their fttp hubs. But I could see it being insufficient.

You won't get anything higher on WiFi. That's the cap.

Re: FTTP 900; download way under, upload fine...

paulyonder — Sun, 31 Jan 2021 08:34:45 GMT

Thanks Astrogha, yep it’s Cat5e so good up to 1gig, also experimented with Cat6 to no avail.

Guess I’ll give them a buzz and see if they can see anything odd.

Re: FTTP 900; download way under, upload fine...

renegadesi — Thu, 04 Feb 2021 15:36:02 GMT

Daft question - which checker was that screen grab from - I cant seem to see my results from the BT one here : https://www.bt.com/help/home/broadband/speedtest/?s_cid=con_FURL_hh6speedtest it just says its ok and past the 450mb guarantee...! (I dont mean speedtest.net, the BT looking one)

Re: FTTP 900; download way under, upload fine...

Will168 — Thu, 04 Feb 2021 15:50:55 GMT

The BT speed checker looks like the BT wholesale one (https://speedtest.btwholesale.com).

If so, I found it to be highly inaccurate with the higher speed fibre packages.

Agree with the other post about using Ookla (you might have to try a couple of different test servers, as some cannot handle the speeds and therefore won't max out your 900 connection). Also could try fast.com, which uses Netflix servers.

Obviously, test with a PC or Mac and plugged in directly with ethernet cable and turn off the wifi on that device before running the test because any test over wifi will be subject to the usual wifi limits.

Your test on iPhone will almost certainly not be able to max out due to wifi constraints. Unless you have the latest and greatest wifi 6 everything, and even then, it's unlikely.

Re: FTTP 900; download way under, upload fine...

busterboy1 — Thu, 04 Feb 2021 15:59:12 GMT

@Will168

Your test on iPhone will almost certainly not be able to max out due to wifi constraints. Unless you have the latest and greatest wifi 6 everything, and even then, it's unlikely.

______________________________________________________________________________________________

Hi Will, If you get the correct servers as you say I managed this which I can get regular now. 😎

Re: FTTP 900; download way under, upload fine...

Will168 — Thu, 04 Feb 2021 16:06:56 GMT

@busterboy1 Nice! Depending on the time of day, I have to try a few servers before I can find one that will max out my connection.

When it works, I can consistently get over 900/110.

Re: FTTP 900; download way under, upload fine...

busterboy1 — Thu, 04 Feb 2021 16:11:15 GMT

@Will168

Nice mate, As we both have found out a little trial and error proves it does work. 🙂

What router are you using .?

Re: FTTP 900; download way under, upload fine...

Will168 — Thu, 04 Feb 2021 16:18:57 GMT

@busterboy1

I have the SmartHub2 running in pretty much a router only mode, which delivers the internet to a set of Deco M9s that I have for the mesh wifi. Most stuff is hardwired into a switch connected to the main Deco and the rest is on wifi.

I could connect the Deco directly into the ONT rather than via the SH2, but then I figured I wasn't doing my duty with respect to providing the BT Wifi hotspot service!

Re: FTTP 900; download way under, upload fine...

busterboy1 — Thu, 04 Feb 2021 16:27:24 GMT

@Will168

Buy once buy right.

I still have my Smart Hub 2 sat in it's box brand new as I took the Asus RT-AX88U route.

Spent many hours on this (and other forums) and confirmed this router did the job fine so made the purchase.

Expensive (like your Deco M9's are) but again we both have proved better hardware does max out the premium 900 / 110 package with ease. 🙂

Re: FTTP 900; download way under, upload fine...

paulyonder — Sat, 20 Feb 2021 14:45:55 GMT

Hey folks,

Just closing the loop on this for those that experienced similarly weird/low speeds after having FTTP 900 installed.

BT were mostly great about it, sent someone out. Engineer was less than keen to get involved as I was getting 300, still decent but clearly not great.

He flipped open the grey cover on cabling outside and could immediately see the install job was botched. Twisted fibre, micro tears in the cover etc.

He re-spliced the cable outside, 5 mins later download up to 900 straight off.

I swapped my Google WiFi back in, even over ppoe it’s fine tho upload is halved for some reason, but huge improvement!