This topic

Any plans to improve the Broadband speed?

Smudge666 — Mon, 01 Feb 2021 10:19:26 GMT

Are there any plans to improve the broadband speeds in GU24 0? I live at the end of Mill Lane, and pay for the fastest broadband that can be provided, but it is only 14mbs down and 0.8 up (on a good day). Working from home is near impossible! If I am working, or my son is on his Xbox, even Amazon Alexa stops working! The bandwidth is so poor that the Ring Doorbell I received for Christmas doesn't work because there isn't enough broadband to support the video upload!! Apparently it is because of there being over 1.7km of copper cable from the BT box to my house. Please, please can something be done to improve this? I looked into using 4g router as an alternative, but there is no 4g signal at the house!

Re: Any plans to improve the Broadband speed?

imjolly — Mon, 01 Feb 2021 10:26:40 GMT

if you are a BT broadband customer then enter your phone number and post results delete number before posting

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Any plans to improve the Broadband speed?

Smudge666 — Mon, 01 Feb 2021 10:37:03 GMT

Thank you for your reply.

The results from this are:

Telephone Number ++++++++++++ on Exchange BROOKWOOD is served by Cabinet 20

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

19.3	11.4	1.2	1	9.6	Available	Available	--
19.2	11.4	1.2	0.8	7.9	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 3	--	1.5 to 5.5	Available	Available	--
Up to 2.5	--	1.5 to 3.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

17.43

1.22

2021-01-19

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

14-01-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Oct 2012. The Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Re: Any plans to improve the Broadband speed?

imjolly — Mon, 01 Feb 2021 10:42:11 GMT

I moved your post to the correct board as you have a fibre connection not old adsl

looks like you have as fast as you can get. as you say you are a long way from your street cabinet

only openreach will know if any plans to make changes

Re: Any plans to improve the Broadband speed?

Smudge666 — Mon, 01 Feb 2021 10:44:02 GMT

Thank you for your prompt reply. Do you know of there is a way I can raise it with Openreach?
Regards

Re: Any plans to improve the Broadband speed?

imjolly — Mon, 01 Feb 2021 10:50:55 GMT

the only way you will improve speed at present is if openreach installed FTTP and again only openreach know whether that is likely https://www.openreach.com/fibre-broadband

https://www.openreach.com/help-and-support/questions-about-fibre-availability

Re: Any plans to improve the Broadband speed?

Starwire — Mon, 01 Feb 2021 12:34:41 GMT

Have you and the other Residents on the Street and or neighbouring Streets considered applying for the Community Fibre Scheme and using the Broadband Vouchers, I think each household can get something like £2k and Businesses a little more.

Theres been a few areas where I live that have done it and all now have FTTP.