This topic

IP Profile low after faults last week

branthamal — Mon, 01 Feb 2021 13:11:24 GMT

Hi good folk,

I apologise for not knowing all the acronyms, I have been reading a lot on here before posting so I'll try 😉

I have had BT FTTC for some years and it's 80/20. When first setup my download speeds were mid to high sixties.

Since mid January 2021 I have had a complete loss of broadband fault and a noisy voice line fault (both now fixed).

Due to my downloads now hovering around 50MBps I went to the Mouselike.org and saw my IP Profile is set to 56.99

I then went to broadbandchecker.btwholesale.com and see my hardback thresholds are 65/62..

I know I might have to wait for a week or something for the line to 'settle' but as I understand I'll never achieve higher than my IP Profile 'cap' my question is (please);

Will my IP Profile raise itself or does it need resetting by someone somewhere?

I'd be grateful for advice otherwise I'll be checking every week and never getting anywhere if I should have asked for a Profile Reset 'somehow'..

Obliged for replies

Re: IP Profile low after faults last week

imjolly — Mon, 01 Feb 2021 13:24:22 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

your profile is based on your connection speed so if your connection speed can recover then your profile will increase. it is the speed that decides the profile not the other way round

Someone may then be able to offer help/assistance/suggestions to your problem

Re: IP Profile low after faults last week

branthamal — Mon, 01 Feb 2021 13:41:01 GMT

Thanks do much imjolly

Sadly I'm going to struggle there;

I have the ECI version of the BT Openreach ECI Fibre Modem which I gather won't give-up that data 😞

17070 Option 2 done on corded POT - total silence.

I went to 'https://www.broadbandchecker.btwholesale.com/#/ADSL' and 'did the do'. I have a screenshot (phone number removed) will that suffice or is it a 'data dump' that's needed? (I see I can insert images? sorry)

This from you is very encouraging, "it is the speed that decides the profile not the other way round" Thanks!

(Thumbs-up done)

Re: IP Profile low after faults last week

branthamal — Mon, 01 Feb 2021 13:50:05 GMT

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
High	Low	High	Low
VDSL Range A (Clean)	80	70.7	20	19	64.9	Available	Available	--
VDSL Range B (Impacted)	80	68.5	20	19	61.8	Available	Available	--

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
FTTP on Demand	330	30	--	Available	--

ADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	ADSL Availability Date	WBC SOADSL Availability Date	Left in Jumper
WBC ADSL 2+	Up to 3	--	1.5 to 5.5	Available	Available	--
WBC ADSL2+ Annex M	Up to 3	Up to 0.5	1.5 to 5.5	Available	Available	--
ADSL Max	Up to 2	--	1.5 to 4.5	Available	Available	--
WBC Fixed Rate	1	--	--	Available	Available	--
Fixed Rate	1	--	--	Available	--	--

Observed Speeds	VDSL
Max Observed Downstream Speed	58.5
Max Observed Upstream Speed	20
Observed Date	2021-01-30

Other Offerings	Availability Date
VDSL Multicast	Available
ADSL Multicast	Available

Premise Environment	Status
Bridge Tap	N
VRI	N
NTE FacePlate	N
Last Test Date	14-01-2021

Exchange Product Restrictions	Status
FTTP Priority Exchange	N
WLR Withdrawal	N
SOADSL Restriction	Y

Re: IP Profile low after faults last week

branthamal — Mon, 01 Feb 2021 13:53:47 GMT

Re: IP Profile low after faults last week

imjolly — Mon, 01 Feb 2021 14:22:07 GMT

from the checker results you have a 58.5mb down connection speed and 20mb up speed which should be enough for working from home all the line problems you have had have resulted in the DLM taking action to try an stabilies tour connection by increasing your noise margin resulting in lower speed. unfortunately as you are using a modem then unless that is unlocked you are are unable to provide the normal meaningful stats

you need to try and maintain a stable connection with no resets or drops in connection and then DLM will start to lower noise margin and increase speed but could take a few weeks

Re: IP Profile low after faults last week

branthamal — Mon, 01 Feb 2021 14:53:10 GMT

Many thanks imjolly

"..which should be enough for working from home..." is really another discussion not best served here.

I shall research whether I can unlock the firmware of the ECI version of the modem.

For now then I am grateful to you for explaining the IP Profile will return to a higher level automatically and there is no gainful action I can take and I should see it at a higher level than the downstream handback threshold if all goes well.

Thank you