This topic

Broadband speed v cabinet capability

ingvorp — Mon, 01 Feb 2021 15:23:52 GMT

I am on a Fibre 1 package (estimated download speed 47 - 71Mb). There is fibre to the local cabinet and then copper to my house. The cabinet (2 years old) is capable of handling download speeds of up to 80Mb. My maximum data rate, as per the BT Hub Manager, is set around 54Mb. I have noticed that the 'DSL Uptime' is never very long (between 0 - 6 days, or so).

I understand that every property is unique but my neighbour, connected to the same cabinet but with (I assume) a different piece of copper, shows a Maximum Date Rate of 80Mb (consistent with what we were told the new cabinet could handle).

So, could anyone please take at look at these stats and tell me whether they think there may be issues which I can get BT to address (the broadband performance in my house is quite inconsistent and rarely much above 40Mb download. I think(!) I was told that there is something BT can do to re-set the Maximum Data Rate (esp. after a package change) ...although I could never find anybody there to help me with that....

Many thanks for any thoughts.

Re: Broadband speed v cabinet capability

imjolly — Mon, 01 Feb 2021 15:28:44 GMT

from your stats you have a 53mb connection speed with an attainable of 54mb and with noise margin down at 3db (normal 6db) you are already receiving a speed boost from activation of G.INP

can you enter your phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

have you tried using test socket with filter to see if that improves you connection speed by eliminating master faceplate and internal wiring

Re: Broadband speed v cabinet capability

iniltous — Mon, 01 Feb 2021 16:47:51 GMT

All FTTC can deliver 80Mb, wether any individual line gets that depends on the customer paying for that product ( 40/55/80 are available) and the individual line being capable of delivering it.....in the most basic terms the further away from the cab the slower the speed.........,someone 80m away will likely get full speed ( 80Mb ) if that’s what they are paying for, someone 600m away won’t , they likely would get 30-40Mb, so , in their case , arguably not worth paying for the higher band product.

You have already been asked to provide the estimate of what your line is capable of, if it’s already getting close to that estimate then that’s as good as it gets, if it’s slower , then further investigation may be required, a neighbour getting better speed doesn’t necessarily indicate a problem as their cable route to the cabinet may not be the same as yours..but if both you and you neighbour are all served from the same point ( for example the same telegraph pole) it may indicate a problem , but you need to show what speed your neighbour actually gets....until you post the DSL checker report, it’s impossible to know.

Re: Broadband speed v cabinet capability

pompey1898 — Mon, 01 Feb 2021 18:58:53 GMT

Table of FTTC speed against distance from the street cabinet
Distance from the street cabinet (km)	FTTC fibre broadband connection speed (Mbps)
0	80
0.1	80
0.2	80
0.3	76
0.4	69
0.5	60
0.6	51
0.7	43
0.8	35
0.9	31
1	28
1.1	26
1.2	24.5
1.3	23
1.4	22
1.5	21
1.6	19.8
1.7	19
1.8	18
1.9	17
2	16.5
2.1	15.5
2.2	14.8
2.3	14
2.4	13.3
2.5	12.5
2.6	11.7
2.7	10.8
2.8	10.2
2.9	9.4
3	8.7

Re: Broadband speed v cabinet capability

Carlusha — Mon, 01 Feb 2021 19:20:15 GMT

Forgive me for stating the obvious - your opening post states you enjoy Fibre 1. In that case, you are already receiving slightly above the maximum speed for that particular offering,

It is Fibre 2 that offers up to 80mbs download but I doubt anyone actually receives that. We achieve around 74/76 and we are about 100 meters from the cabinet.

Re: Broadband speed v cabinet capability

imjolly — Mon, 01 Feb 2021 19:41:53 GMT

@Carlusha

I am also about 100m from cabinet and have a 80/20mb connection

Re: Broadband speed v cabinet capability

ingvorp — Mon, 01 Feb 2021 19:45:44 GMT

Thanks very much for all your replies.... My broadband checker results are as follows (hope it's legible).

Re: Broadband speed v cabinet capability

Carlusha — Mon, 01 Feb 2021 19:48:00 GMT

@imjollywrote:
I am also about 100m from cabinet and have a 80/20mb connection

Sorry, I forgot to mention, my results were based on wifi / smart hub 2. Hub is too far from TVs and computers to worry about ethernet connections.

Re: Broadband speed v cabinet capability

pippincp — Mon, 01 Feb 2021 20:20:53 GMT

@Carlusha The your results are meaningless in terms of your comment.

Re: Broadband speed v cabinet capability

imjolly — Mon, 01 Feb 2021 20:24:28 GMT

@ingvorp

Which master socket do you have

Re: Broadband speed v cabinet capability

ingvorp — Mon, 01 Feb 2021 20:31:29 GMT

Ah, I meant to mention that, as well ... it's no. 6

Re: Broadband speed v cabinet capabilityg

imjolly — Mon, 01 Feb 2021 20:35:44 GMT

if 6 can you try using the test socket with a filter to eliminate problems with faceplate and also any internal wiring. Then repost stats

Test socket shown by black arrow but after removing front plate you need to remove middle section shown by yellow arrow before you see test socket

Re: Broadband speed v cabinet capabilityg

ingvorp — Mon, 01 Feb 2021 21:23:11 GMT

Well, I plugged the router, via a filter, into the test socket and the router (which is a Smart Hub) wouldn't get past the flashing purple light stage (I tried 2 different filters) which the manual tells me is 'hub ok but not connected to interenet'. Now it is plugged back into the main socket and it's going again...

Re: Broadband speed v cabinet capabilityg

imjolly — Mon, 01 Feb 2021 21:46:19 GMT

Did you remove the middle section after you removed bottom half of master. The middle section has what appears to be the test socket but is not and you do not get an internet conenction. You need to remove the middle section which then reveals the test socket - as shown in pic I posted

the one place you should get a connection is in the test socket

Re: Broadband speed v cabinet capabilityg

ingvorp — Tue, 02 Feb 2021 08:36:44 GMT

Good morning, I have tried again, somewhat more successfully (excuse my doziness!)....

Re: Broadband speed v cabinet capabilityg

pippincp — Tue, 02 Feb 2021 19:43:50 GMT

Why've you posted the checker results again? The hub stats would be better.

From the stats in your first post it lookss like you've been provisioned for Fibre1. What does it say in My BT?

Re: Broadband speed v cabinet capabilityg

imjolly — Tue, 02 Feb 2021 19:53:27 GMT

@pippincp

Looking at dslchecker the connection speed is 58/17mb so to high to be fibre 1

Connecting to test socket and reposting hub stats would be helpful

Re: Broadband speed v cabinet capabilityg

ingvorp — Tue, 02 Feb 2021 22:31:00 GMT

Here are the hub stats whilst plugged in to the test socket (apologies for my previous misunderstanding/misreading).

Re: Broadband speed v cabinet capabilityg

pippincp — Tue, 02 Feb 2021 22:34:15 GMT

@imjolly I missed the upload.😵

Re: Broadband speed v cabinet capabilityg

ingvorp — Sun, 07 Feb 2021 11:53:19 GMT

Did my hub stats while plugged into the test socket reveal anything 'interesting'? I also have a couple of other questions..

1. What actually determines the Max Data Rate and is that something that is manually controlled (by BT)?

2. Is the fact that my Network Uptime/DSL Uptime often reads between 0 and 4 days (and I haven't re-set the router) any cause for concern?

3. The download speed when I run speedtest.net (to a wireless device) is oftem between 30 - 40 Mb but I have also had readings of 8.10, 3.64 & 15.83 lately ....is that likely to just be symptomatic of using wifi or possibly something else?

Thanks again for any guidance!