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Broadband speed issues

gavinwalker26 — Fri, 05 Feb 2021 14:58:11 GMT

Afternoon.

I currently have 3 children home schooling and throughout this week we have been getting slower and slower broadband speeds, resulting in my children being unable to connect to their school live lesson streams that they need to. We have turned off sll other tablets and phones but doesn't seem to make any difference.

We didn't have this issue until the last week or so.

I have fun s speed test using the BT app and it claims to get 24Mb/s however a different speed test through Google struggles to get 1Mb/s download speeds.

Re: Broadband speed issues

imjolly — Fri, 05 Feb 2021 15:04:02 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

can you run btspeedtester using an ethernet cable not wireless and post results

https://www.speedtest.btwholesale.com/

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband speed issues

gavinwalker26 — Fri, 05 Feb 2021 15:30:19 GMT

Thanks for your response.

Re: Broadband speed issues

imjolly — Fri, 05 Feb 2021 15:32:42 GMT

sorry that is the home page

looking for

if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Re: Broadband speed issues

Keith_Beddoe — Fri, 05 Feb 2021 15:35:23 GMT

@gavinwalker26

Connection speed seems fine. It probably the Google speed test which is wrong, as it depends a lot on the device that is used to access it.

Wireless nearly always shows a slower speed.