This topic

Broadband reset at midnight

deadpool — Sun, 07 Feb 2021 23:40:49 GMT

Hello

Can anyone advise why my broadband seems to be resetting itself nightly between 12am-12.30am?

It's not every night, just on occasion but it is very frustrating whilst in the middle of gaming.

Is this a setting contained within my hub or is it something BT control?

Thanks
Steven

Re: Broadband reset at midnight

DavidM — Mon, 08 Feb 2021 08:46:36 GMT

Hi @deadpool and welcome to the community.

Sorry you're seeing these drops. Does anything else happen at that time i.e. any electrical device switching on?

Cheers

David

Re: Broadband reset at midnight

deadpool — Mon, 08 Feb 2021 09:17:57 GMT

Hi @DavidM

Been a member and long-time lurker for a few years now 🙂

Nothing goes on or off when these resets take place.

It seems to be a sporadic thing but it has done it for the last 2 nights in a row.

Thanks
Steven

Re: Broadband reset at midnight

imjolly — Mon, 08 Feb 2021 10:38:17 GMT

is the hub light changing from blue and cycling through other colours before reconnecting?

have you tried using the test socket with a filter to see if that helps stability?

Re: Broadband reset at midnight

deadpool — Mon, 08 Feb 2021 10:50:04 GMT

Yes, starts off blue then cycles through a variety of colours before reconnecting.

I'm not sure how to do that to be honest - can you tell me more?

Thanks

Re: Broadband reset at midnight

deadpool — Tue, 09 Feb 2021 01:18:30 GMT

Does anyone know of any solution to this because it's just happened for the 3rd night in a row.

Really starting to get **bleep** off with this.

Re: Broadband reset at midnight

deadpool — Tue, 16 Feb 2021 00:53:33 GMT

No one had anything?

Had another 3 nights of dropouts.

Really getting to be a joke now

Re: Broadband reset at midnight

Gary_C — Tue, 16 Feb 2021 02:01:45 GMT

it is possible it is a modem reboot due a TR-069 call issued by BT for some reason.
You need to have a look in your routers log and see what is stored there around the time it is happening.
You might see somthing like
( 16.130000) System start TR069
(172368.160000) PPP LCP Send Termination Request [User request]
(172366.420000) CWMP: session completed successfully
(172366.420000) The system is going DOWN for reboot.
(172364.160000) CWMP: HTTP authentication success
(172362.110000) CWMP: Server URL: Connecting as user: ACS username
(172362.110000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
(172361.630000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
You can avoid this by using a third party modem/router. Most VDSL2 routers would suit. I used a Vigor 130 and a separate router which stopped the annoying reboots I (and others) were suffering at the time.

Re: Broadband reset at midnight

deadpool — Mon, 22 Feb 2021 14:50:20 GMT

So, a further update on this - after 3 different engineers coming out and a 4th en route for this Wednesday, we're not really any further forward.

The last engineer was the most helpful. He advised that I am actually on a G.Fast line and I shouldn't be as I am over the threshold distance-wise. The max distance from the exchange should be 300m and my property is sitting at around 309m. The explains the volatile speeds I am seeing but not the constant restart of the router nightly.

He suggested potentially moving back to VDSL for a more stable connection but that's why the 4th engineer is coming out - a second opinion.

I'm not convinced that option would solve the nightly restarts.

He also suggested I may have a REIN issue within my property / building.

Frustrating to say the least.

Re: Broadband reset at midnight

pompey1898 — Mon, 22 Feb 2021 15:43:13 GMT

@deadpoolwrote:
So, a further update on this - after 3 different engineers coming out and a 4th en route for this Wednesday, we're not really any further forward.
The last engineer was the most helpful. He advised that I am actually on a G.Fast line and I shouldn't be as I am over the threshold distance-wise. The max distance from the exchange should be 300m and my property is sitting at around 309m. The explains the volatile speeds I am seeing but not the constant restart of the router nightly.
He suggested potentially moving back to VDSL for a more stable connection but that's why the 4th engineer is coming out - a second opinion.
I'm not convinced that option would solve the nightly restarts.
He also suggested I may have a REIN issue within my property / building.
Frustrating to say the least.

Hi @deadpool ,

A long shot here but it does happen. Do your street lights dim between 12 & 12:30 perhaps. Some do in my village.

Re: Broadband reset at midnight

deadpool — Tue, 23 Feb 2021 01:31:06 GMT

No street lights on or off at that time.

Another drop out tonight.

Here's what the technical log says

Re: Broadband reset at midnight

Gary_C — Tue, 23 Feb 2021 06:36:09 GMT

Not had time to digest but this link has some information on what you are seeing

https://community.bt.com/t5/Archive-Staging/PPP-LCP-Send-Termination-Request-User-request/m-p/1175220#M128619. It seems on initial reading, that the system is sending a reset to your hub but that its probaby due to problems with the line.

Its something I also had at the time and resolved it by getting a third party router and modem.

Re: Broadband reset at midnight

deadpool — Tue, 23 Feb 2021 08:42:08 GMT

Interesting.

Any suggestions on a modem & router for G.Fast?

Re: Broadband reset at midnight

Gary_C — Tue, 23 Feb 2021 10:17:09 GMT

Now thats a question

I would have recommended the Draytek modems but for G.fast the new Vigor 166 firmware doesn't seem to be quite as good as it should be yet.

Re: Broadband reset at midnight

deadpool — Tue, 23 Feb 2021 10:26:06 GMT

Seems very strange that G.Fast has been around for what? 2 years now? And there are very limited options when it comes to a modem/router combo.

I'm thoroughly unimpressed with this now. No issues for such a long time and then in the space of a couple of weeks it's gone through the floor.

Re: Broadband reset at midnight

Gary_C — Tue, 23 Feb 2021 11:13:28 GMT

It is a pain. Trouble is a Vigor 166 and a suitable wifi router is going to be ~£200 so not a cheap option if it doesn't help and does need a bit of tech knowledge to setup.
Its possibly still a resolvable issue with BT, did you get any further with the Mods help ?

I think the only other options are the Zyxel XMG3927 or try to get one of the Openreach mt992 G.Fast modems off ebay with a different router but I have no experience of these.

Re: Broadband reset at midnight

deadpool — Tue, 23 Feb 2021 11:38:03 GMT

Would I be correct in saying that the Vigor 166 is a modem only and that I would still need a router to connect to that too?

I mean, the Mod I have been dealing with on here has been in touch but he's kind of at the mercy of what BT and the Openreach engineers are passing on.

I've just had a look into the Zyxel XMG3927 and it seems to get a decent review on Amazon.

I've got ANOTHER engineer coming out tomorrow so I'll see what he says - the Zyxel might be an option if I don't get any further forward.

Re: Broadband reset at midnight

Gary_C — Tue, 23 Feb 2021 12:44:44 GMT

The vigor can act as a router as well as operating as just a modem (bridge mode) but I think it forte would be just as a modem and it doesn't have any wifi, so a separate wifi router with a WAN port, connected to it as a modem would be the 'best' way to use it in my view.
You would need to ensure the WAN port on the router is capable of gigabit as a lot are not.

My personal solution would be (I have FTTP now not G.Fast, so not tried the 166)
Vigor 166 in bridge, TL-R605 router setup with PPPoE and BT mini disks for wifi (I have that router and disks in my FTTP setup and they work really well, though I have all my disks hard wired).
Ultimately its a cost and I am cautious of 'recommending' it only to generate more posts on trying to get it setup, but if you have a bit of networking knowledge, its reasonably simple.
I did notice that the Openreach MT992 G.Fast modems are quite reasonable second hand on that well known site and that should work just like the 166 without having to set it up but would still need a none BT modem to stop any reboot commands being sent to it.

Re: Broadband reset at midnight

jamie1985 — Tue, 23 Feb 2021 14:17:56 GMT

I know your pain 😞

Been through this before in the past and your right very frustrating indeed.

Have you monitored your SNR numbers at this time, do they drop sharply before internet disconnects.

Re: Broadband reset at midnight

deadpool — Tue, 23 Feb 2021 14:33:06 GMT

I can't say that I have - is that something I can see in the router log?

Yeah, I really wouldn't mind if it was doing it at like 4 or 5 in the morning but it's doing it right at the worst time it could do it.