This topic

Broadband Speed Comparison

Studon — Tue, 09 Feb 2021 16:54:21 GMT

Should the speed results as per BTW performance tester equal Smart hub 2 manager and the BT broadband availability checker.

My speed is 144.16 Mbps 48.39 down Mbps up (performance tester). 329.185 Mbps down, 49.3 Mbps up smarthub 2. 330 Mbps down 50Mbps up.

My speed guarantee is 150 Mbps.

my package is Fibre 2 with Halo 2 and complete wi fi. Download speed is shown as 270 to 286 Mbps.

To date I have checked speeds at the line box/lead in, done quiet line test - OK, Openreach came out to check - OK. I had a replacement home hub - no improvement.

I would post relevant info, but I am over the limit on One Drive and cant save anything.

My thoughts are that there must be a procedure to reset the download speed to what it should be.

When I have reported it to BT its pot luck whether anyone understands the problem or knows how to solve it !

Do any forum members have any ideas.

Studon

Re: Broadband Speed Comparison

Gary_C — Tue, 09 Feb 2021 17:03:41 GMT

Not quite clear what you mean
Need to know exactly how you are testing
Really, ethernet cable to the hub and an ethernet port on your PC that is capable of achieving the speed (ie not USB < 3.0 for a 1gig line)

Make sure nothing else is using the internet (turn off wireless maybe)

Might be worth downloading speedtest.

Another way for VDSL/G.Fast is to look at the wholesale checker and it shows you the observed speed it has seen as a reference.

Re: Broadband Speed Comparison

imjolly — Tue, 09 Feb 2021 17:39:05 GMT

speed quoted by BT are connection speed to your router/hub not download/throughput speeds . This is clarified in the T&C

Re: Broadband Speed Comparison

pippincp — Tue, 09 Feb 2021 18:46:37 GMT

Having no space on your One Drive is immaterial as you can upload any screenshots directly here using the camera icon.

Run a speed test here and post the result.

https://fast.com/

Post your connection stats from the hub. Advanced settings/technical log/information.

Re: Broadband Speed Comparison

Studon — Tue, 09 Feb 2021 18:52:28 GMT

Gary_C

I test using cat5e cable or cords connected to test socket at the line lead in. Line cord from test socket to Home Hub, Cat5e cord from home hub to my lap top. Nothing else connected and I get the results as in my original post.

My lap top is running Windows 10 purchased about 6 months ago.

Please explain what you mean by an ethernet port capable of achieving the speed for a 1gig line.

As with all the pc's I've had you only get one ethernet port.

Studon

Re: Broadband Speed Comparison

Studon — Tue, 09 Feb 2021 19:02:50 GMT

imjolly

Understood , but how do I get my connexion speed corrected.

Years ago when I worked at BT there was always someone with exchange knowledge who could solve a fault !

Studon

Re: Broadband Speed Comparison

garybs29 — Tue, 09 Feb 2021 19:20:39 GMT

If you post the info requested someone will be able to check & see if there is a speed issue & give advice from there, what you've posted so far isn't enough to prove any issues.

Also if I reading the first post correctly is your router syncing at 329.185 Mbps down? If so there's no issues then

Re: Broadband Speed Comparison

Gary_C — Tue, 09 Feb 2021 22:14:06 GMT

Some laptops without an ethernet port you use a USB adapter and if you dont use USB 3.0 you cant get speeds high enough.

So

"My speed is 144.16 Mbps 48.39 down Mbps up (performance tester)!. This is when you test it on your PC ?

"329.185 Mbps down, 49.3 Mbps up smarthub 2". Is this from the web page on the smart hub ?

"330 Mbps down 50Mbps up". Whats this one ?

What does the wholesale observed speed say ? and what "up to" speed are you paying for ?

Re: Broadband Speed Comparison

Studon — Wed, 10 Feb 2021 11:43:32 GMT

Re: Broadband Speed Comparison

Gary_C — Wed, 10 Feb 2021 17:53:16 GMT

Err ?

🙂

Re: Broadband Speed Comparison

Studon — Thu, 11 Feb 2021 17:57:05 GMT

pippincp I attempted to upload info but the photo didn't like the format.

meanwhile the connexion speed showed 140 Mbps.

I will post again when I've sorted out the saved format

Studon

Re: Broadband Speed Comparison

pippincp — Fri, 12 Feb 2021 10:46:02 GMT

Both .jpg and .png are acceptable formats. If file size is a problem use an online optimiser to reduce the file size.

Re: Broadband Speed Comparison

Studon — Sat, 13 Feb 2021 19:03:21 GMT

Here is the info you requested.

Studon

Re: Broadband Speed Comparison

pippincp — Sat, 13 Feb 2021 19:45:34 GMT

You've cut oout a chunk of the technical log.

Re: Broadband Speed Comparison

Studon — Sun, 14 Feb 2021 14:12:52 GMT

pippincp

Hopefully here is an uncut version of the technical log.

Studon

Re: Broadband Speed Comparison

imjolly — Sun, 14 Feb 2021 14:20:53 GMT

connection speed from hub stats is as expected 330/50mb

are you running your speed tests using ethernet cable from hub direct to your device - not wireless

Re: Broadband Speed Comparison

Studon — Sun, 14 Feb 2021 15:04:00 GMT

imjolly

I use ethernet cable (cat5e) for testing and general usage at all times.

Studon

Re: Broadband Speed Comparison

Studon — Wed, 17 Feb 2021 19:03:27 GMT

imjolly

Regarding connexion speeds, how can I get my speed restored to what BT stated what I could expect to achieve

Studon

Re: Broadband Speed Comparison

Gary_C — Thu, 18 Feb 2021 10:25:44 GMT

So as far as I can see, the connection between your hub and the cabinet is correct at 330/50
But when you test it, your getting about 140/30 ish

The problem now is knowing exactly what is causing this. It could be a myriad of things, from the smart hub itself to the computer you use to test.

You are going, HUb>cat5>Laptop ?

Is the laptop's ethernet port 100mbps or 1000mbps, its also possible that the cat5 cable is not allowing a 1000mbps negotiated connection, need to check that link is full speed so click on the ethernet icon, open network & internet settings and then choose properties then scroll down and have a look at link speed (received/connect) and ensure it says 1000/1000
Then, make sure nothing is connected to the hub so unplug everything else and turn off wifi.
Make sure your computer is not doing anything else (like doing an update etc, on windows 10 use taskmanager and make sure CPU and disk activity is really low.
Then test again and let us know.

Re: Broadband Speed Comparison

Studon — Fri, 19 Feb 2021 14:13:04 GMT

Gary C

For testing, Master Socket 5C to Hub, Cat 5e to Lap Top

In Settings / Internet /Properties link speed(receive/ transmit) : 1000/1000 Mbps

Speed test on BTW Performance tester is 147 Mbps down / 48 Mbps up.

Studon