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Hub6 faulty, can I use old Hub5

catseye27 — Sun, 14 Feb 2021 13:44:31 GMT

I think my Hub6 is faulty. Can I just plug in my old Hub5 and obtain internet connection to my BT infinity account?

Many thanks

Re: Hub6 faulty, can I use old Hub5

imjolly — Sun, 14 Feb 2021 13:46:13 GMT

yes as long as not FTTP should be just plug and play

Re: Hub6 faulty, can I use old Hub5

catseye27 — Sun, 14 Feb 2021 13:51:21 GMT

Thanks for prompt reply. I am FTTC so as my Hub5 is also flashing orange a call to BT required. Only thought Hub6 was a problem as will flash orange orange solid and purple without me doing anything. Have factory reset also

Re: Hub6 faulty, can I use old Hub5

imjolly — Sun, 14 Feb 2021 14:12:42 GMT

have you checked connection by using the test socket with a filter just to make sure problem not your master faceplate or internal wiring that is causing the problem before phoning BT

Re: Hub6 faulty, can I use old Hub5

catseye27 — Sun, 14 Feb 2021 14:56:34 GMT

Yes, done all that. Mine is an openreach mk3 box. I have fitted a new mk3 box and still no good. Phone line works but a bit of a crackle so a telephone call to BT required.

Many thanks