This topic

My broadband has slowed down

Mikkster1 — Sun, 14 Feb 2021 15:34:01 GMT

Hi all

Hope someone can help me, I’ve been on Bt for several years.

I just renewed recently in Dec then again in Jan to Bt Halo 3+ but I noticed one day (I’m terrible for checking paperwork) that I’ve had a reduction in speed. I always used to get round the 20/25Meg mark ever since I’ve had BT but now I’m lucky to get 14Meg

how come since I renewed I’ve gone down to 14M? and in peak times I’m around 7-11Meg??

I’ve attached two pics below. Of what I used to get and now what I have

Re: My broadband has slowed down

imjolly — Sun, 14 Feb 2021 16:06:01 GMT

these are just estimates
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: My broadband has slowed down

Mikkster1 — Sun, 14 Feb 2021 16:35:31 GMT

these are just estimates

Totally understand that. I don’t understand why I was getting 20-25 Mg before Jan and now I’m struggling to hit 14megs since I’ve changed to BT Halo 3+
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

attached

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

no Noise

enter your phone number and post results remember to delete number

attached
Someone may then be able to offer help/assistance/suggestions to your problem

many thanks

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Re: My broadband has slowed down

imjolly — Sun, 14 Feb 2021 16:57:45 GMT

Which exchange and cab are you on. Was on to phone of dslchecker results but you have deleted it

have you been having connection problems with router dropping connection or manual reset or maybe a bit of both?

which master do you have

Re: My broadband has slowed down

Mikkster1 — Sun, 14 Feb 2021 17:07:59 GMT

Hi again sorry I deleted it all ..

Peterborough Central - cabinet 25

no connection issues

master socket 6

Re: My broadband has slowed down

imjolly — Sun, 14 Feb 2021 17:54:04 GMT

From you hub stats you connection speed is only 15mb but attainable is 30mb and your noise margin is very high at 14db suggesting line problems normally line noise. However if quiet can you try connecting to the test socket with a filter and repost your hub stats please

test socket shown by black arrow but areter removing from shown by red arrow you need to also remove,idle section shown by yellow arrow which then uncovers test socket

Re: My broadband has slowed down

Mikkster1 — Sun, 14 Feb 2021 18:09:16 GMT

Hi again

funny you say about noise. After doing the test earlier, my dad rang and oh blimey what a load of crackling and hissing from our call.

so after I spoke to my dad via mobile.. I did another test and took off the base plate and used a corded phone again ,

and there was some intermittent crackling and noise. So I’ve spoken to the BT operator who’s agreed there is noise on the phoneline and as I’ve spoken to them via using the corded phone on the test socket they will now send an engineer to look.

thanks for your help

i’ll keep you posted.

Re: My broadband has slowed down

Gary_C — Sun, 14 Feb 2021 18:11:47 GMT

Your speed is below the handback threshold for that line so you should be able to require some action from BT i believe.

Re: My broadband has slowed down

pippincp — Sun, 14 Feb 2021 18:47:40 GMT

@Gary_C If you read his post you would know BT is sending an engineer.

Re: My broadband has slowed down

Gary_C — Sun, 14 Feb 2021 22:28:45 GMT

That post wasnt visible when I started my post.
You are a bit snippy Pippin

Re: My broadband has slowed down

Mikkster1 — Wed, 17 Feb 2021 17:37:17 GMT

have had openreach round

no fault found

however he wasnt allowed inside to check master socket so still back to sqare one

now massive buzzing and crackling noise when raining from the master test socket

now awaiting another call

thank heavens for BT Hybrid Connect!!! other there would be mutiny in the mikkster household with no xbox live and netflix etc LOL

Re: My broadband has slowed down

imjolly — Wed, 17 Feb 2021 17:46:29 GMT

Do you also get the line noise when you use the test socket with a filter?

Re: My broadband has slowed down

Mikkster1 — Wed, 17 Feb 2021 19:17:13 GMT

I have a BT infinity master socket so no need for filters, I don’t own one now anyway - spoke to faults again and they are convnicned its a BT issue.. so I’ll let them deal with it for now.

they sent the wrong type of appointment round. They need to inspect the master socket etc which the engineer today wasn’t allowed to do..

Re: My broadband has slowed down

retero — Wed, 17 Feb 2021 19:19:59 GMT

My speed originally started at 55Mbps and is now at 22Mbps. Unfortunately I cannot do anything about this as openreach have not closed a house move order for 5 weeks and this is stopping me ordering fibre2.
Apparently the order has been escalated 3 times and on the 4th I decided to enquire with Vodafone

Re: My broadband has slowed down

kenny2441 — Thu, 18 Feb 2021 16:01:02 GMT

use speedtest.net its better than bt in my opinion

Re: My broadband has slowed down

Mikkster1 — Fri, 19 Feb 2021 12:55:30 GMT

The engineer came today

There was a very unobvious small chew bite on the outside cable which basically looked like a rat had tried to chew.( no other explanation- I have no pets etc) Was unobvious until you went in closely. Was rejoined and new pairs etc etc.

I asked the engineer if I was going to be charged he said no. But I'll await my next bill..

Broadband now working fine and back to my original speeds on around 30Mg and landline crystal clear again.

Been told full fibre will be in my area within next two years so that was music to my ears.

Thanks for all the help.