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Broadband problems when it's wet!

importanttobenice — Mon, 15 Feb 2021 16:28:20 GMT

If it rains heavily, my broadband connectivity goes right down. Slow, disconnecting, etc. Sky Q not working.

I use a speed tester and it confirms the speed is right down. I envisage an underground connection that's getting wet. I've complained to BT and they say wet weather has no influence over connectivity. Unless I can get them to visit the property (almost impossible) when it's raining (very impossible), how can I get them to see this problem and try to fix it? Anyone else ever suffered from this?
Thanks

Re: Broadband problems when it's wet!

imjolly — Mon, 15 Feb 2021 16:31:46 GMT

Are you a BT Retail broadband and phone customer

does your phone work when raining? Noisy?

Re: Broadband problems when it's wet!

importanttobenice — Mon, 15 Feb 2021 17:14:40 GMT

Yes I'm a retail customer with line, phone and Halo, etc

It usually breaks down after a long spell of rain - say all day or all night

I don't get any interference on calls if that's what you mean by noise?

Thanks