This topic

Do i need to wait for the engineer visit ?

AlphisHatto — Wed, 17 Feb 2021 15:44:33 GMT

Hello.

My activation date was supposed to be today, but i just got an update that engineer has been booked for 30th of...April. That's over 2 months away, the building im in is an ex-office and it already has FTTP and BT's modem box installed, will engineer install something else or there is a chance for BT to flip the switch remotely and turn the line on anytime between now and the visit ?

Thats kinda crazy that im gonna have to wait over 2 months to get online given that i picked the provider that owns the line.

Re: Do i need to wait for the engineer visit ?

imjolly — Wed, 17 Feb 2021 15:50:28 GMT

the line is owned by openreach not BT Retail

do you have something like this

if so try phoning FTTP team 08005874787

Re: Do i need to wait for the engineer visit ?

Keith_Beddoe — Wed, 17 Feb 2021 16:00:30 GMT

If its an ex-office, then it may have been an optical megastream service. Can you take a picture of the equipment?

Re: Do i need to wait for the engineer visit ?

AlphisHatto — Wed, 17 Feb 2021 16:08:24 GMT

Thank you for that, this is what i have. Should I give them a call and what do i tell them ?

https://postimg.cc/k2GWtg8c

Re: Do i need to wait for the engineer visit ?

Keith_Beddoe — Wed, 17 Feb 2021 16:11:18 GMT

The line is disconnected, hence the LOS light being lit.

You would also need the BT Smart Hub 2 to be delivered.

You already have an existing thread https://community.bt.com/t5/BT-Fibre-broadband/Am-I-connecting-router-correctly/m-p/2142162#M322810

Re: Do i need to wait for the engineer visit ?

licquorice — Wed, 17 Feb 2021 16:10:45 GMT

Worth giving the number @imjolly posted a ring.

Re: Do i need to wait for the engineer visit ?

AlphisHatto — Wed, 17 Feb 2021 16:23:52 GMT

The hub is already here and connected, im gonna give them a call, thank you all 🙂