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Capped Broadband ?

LeHero — Thu, 18 Feb 2021 11:01:54 GMT

I have BT Fibre 2 which has performed brilliantly for ages now. However it has recently slowed from a decent 50-60 Mbps to appearing to be capped at 20 Mbps, Ethernet speed tests produce a regular 18-19 Mbps. A quiet line test seemed to be ok.

Is there anything I can do without a BT intervention?

Re: Capped Broadband ?

imjolly — Thu, 18 Feb 2021 11:40:35 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Capped Broadband ?

LeHero — Thu, 18 Feb 2021 14:43:34 GMT

Hope this is what you mean ......

Re: Capped Broadband ?

licquorice — Thu, 18 Feb 2021 14:47:16 GMT

You've cut off the important information in the screenshot of the hub, the data rate, max data rate and noise margin. Does your phone have dial tone?

Re: Capped Broadband ?

imjolly — Thu, 18 Feb 2021 14:50:50 GMT

@licquorice

said in initial post quiet line test ok

@LeHero

which master do you have

Re: Capped Broadband ?

LeHero — Thu, 18 Feb 2021 15:05:29 GMT

Sorry about that ....

Data Rate 19.99 Mbps/20.00 Mbps

Max data Rate : 20614/72749

Noise Margin : 6.2dB/22.5 dB

I have a dial tone

Socket is Openreach 5C -- no. 2 on your diagram

Re: Capped Broadband ?

imjolly — Thu, 18 Feb 2021 15:08:20 GMT

that speed is terrible have you tried taking bottom faceplate off then connecting filter to test socket and then hub to filter and post new stats

have you been having problems with hub dropping connection? often?

Re: Capped Broadband ?

LeHero — Thu, 18 Feb 2021 15:51:27 GMT

Here you go ..... now running off test socket

Re: Capped Broadband ?

LeHero — Thu, 18 Feb 2021 15:52:31 GMT

Also I have not been having drop outs

Re: Capped Broadband ?

licquorice — Thu, 18 Feb 2021 15:58:07 GMT

I'm afraid you are going to have to bite the bullet and report the fault to Customer Services 0800 800150 Its possibly a faulty/misconfigured port in the cabinet.

Re: Capped Broadband ?

LeHero — Fri, 19 Feb 2021 09:28:31 GMT

I was afraid it was going to lead to calling support. Ah well thank you for your help