BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Gypsyreiver2 — Tue, 23 Feb 2021 12:59:14 GMT

Been like this for 2 weeks, another engineer coming tomorrow...I've tried noisy line test and all is ok.

Product code:Smart Hub 2

Serial number:+091298+1901000617

Firmware version:v0.24.04.11017-BT

Firmware updated:Thu Jan 14 10:53:00 2021

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:0 days,00 Hours07 Mins32 Secs

Data rate:8.173 Mbps / 52.445 Mbps

Maximum data rate:8.473 Mbps / 55.825 Mbps

Noise margin:6.1 / 7.1

Line attenuation:10.0 / 22.0

Signal attenuation:10.0 / 22.8

Get this in the logs:

:41:38, 23 Feb.

PPP CHAP Receive success : authentication successful

12:41:38, 23 Feb.

PPP CHAP Receive Challenge

12:41:38, 23 Feb.

PPP: LCP up

12:41:38, 23 Feb.

PPP LCP Receive Configuration ACK

12:41:38, 23 Feb.

PPP LCP Send Configuration ACK

12:41:38, 23 Feb.

PPP LCP Receive Configuration Request

12:41:37, 23 Feb.

PPP LCP Send Configuration Request

12:41:37, 23 Feb.

PPP: Received PADS

12:41:37, 23 Feb.

PPP: Sending PADR

12:41:37, 23 Feb.

PPP: Received PADO

12:41:37, 23 Feb.

PPP: Sending PADI

12:41:32, 23 Feb.

PPP: Sending PADI

12:41:27, 23 Feb.

PPP: Sending PADI

12:41:22, 23 Feb.

PPP: Sending PADI

12:41:19, 23 Feb.

DSL Link Up: Down Rate=52445kbps, Up Rate=8173kbps; SNR Margin Down=6.4dB, Up=6.0dB

12:41:17, 23 Feb.

PPP: Sending PADI

12:41:12, 23 Feb.

PPP: Starting PPP daemon

12:41:11, 23 Feb.

WAN Auto-sensing detected port DSL WAN

12:39:03, 23 Feb.

SIP WAN DOWN

12:39:00, 23 Feb.

SIP WAN DOWN

12:39:00, 23 Feb.

WAN Sensing Auto sensing Complete, interface selected

12:38:59, 23 Feb.

WAN Sensing Auto sensing Running

12:38:58, 23 Feb.

WAN Sensing Auto sensing Complete, interface selected

12:38:57, 23 Feb.

WAN Sensing Auto sensing Running

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:7.9 MB Uploaded / 38.1 MB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-J8A2MN

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-J8A2MN

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:78:DD:12:0C:51:8C

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

JohnC2 — Wed, 24 Feb 2021 14:57:29 GMT

Hi @Gypsyreiver2, welcome to the forum and, post back to update us after the engineer visit.

cheers

John

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

PaddyB — Sat, 27 Feb 2021 09:17:37 GMT

Hi @Gypsyreiver2,

How did things go with the engineer, were they able to help with the disconnections?

Thanks

Paddy

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Gypsyreiver2 — Mon, 01 Mar 2021 21:02:27 GMT

Unfortunately not, engineer was due this morning but got the good old email saying that BT had tested the line speed and all was good, fault was closed.

So re-opened fault, engineer due back tomorrow if this visit it not cancelled.

Previous engineer did say a fault on the line 'double tap' but was unable to locate the source....it maybe require a 30 m trench through the garden to lay a new line

This topic

BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN