Who to contact?!

CherylDonohue — Thu, 25 Feb 2021 07:04:37 GMT

Hi everyone,

I’m a new BT customer. The first 2 weeks of broadband service was flawless... however, now it’s intermittent. I’m unable to do important online video calls to work as I know the internet will cut out mid call - I’m currently using my data on my phone as a source of steady broadband.

Is there no online chat box? Or email I could send my issue to?

I’m still within my 30 days and if I don’t get an improvement of service I will cancel.

Re: Who to contact?!

SuperFlyGuy — Thu, 25 Feb 2021 07:47:56 GMT

This page should give you access to phone numbers and online chat options;

https://www.bt.com/help/contact-us#broadband/fix-broadband-problems

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Who to contact?!

Re: Who to contact?!