https://community.bt.com/t5/Archive-Staging/Hub-Flashing-Purple/m-p/2144818#M1213240 <P>Plug a phone into the socket. Do you get a dial tone? Dial 17070, is the number you hear correct?</P> Fri, 26 Feb 2021 10:18:17 GMT pippincp 2021-02-26T10:18:17Z https://community.bt.com/t5/Archive-Staging/Hub-Flashing-Purple/m-p/2144792#M1213239 <P>Hello,</P><P><BR />I have moved home and my service was re-activated yesterday, when I plugged it all in it was flashing purple. I’ve left it over night to make sure it wasn’t still updating until the specified midnight time, but it is still flashing purple. All cables are plugged in as shown on the help pages and videos</P><P>Is there any way to check if there’s a fault on the line? Troubleshooting and diagnostics show that the broadband is working fine</P><P>Thanks</P> Fri, 26 Feb 2021 06:56:22 GMT https://community.bt.com/t5/Archive-Staging/Hub-Flashing-Purple/m-p/2144792#M1213239 Jac92 2021-02-26T06:56:22Z https://community.bt.com/t5/Archive-Staging/Hub-Flashing-Purple/m-p/2144818#M1213240 <P>Plug a phone into the socket. Do you get a dial tone? Dial 17070, is the number you hear correct?</P> Fri, 26 Feb 2021 10:18:17 GMT https://community.bt.com/t5/Archive-Staging/Hub-Flashing-Purple/m-p/2144818#M1213240 pippincp 2021-02-26T10:18:17Z