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Re: SH2 WiFi unreliable

JeanMary — Fri, 26 Feb 2021 11:17:07 GMT

We are having the same problem with the unreliable broadband. Yet another Openreach engineer is booked for today.

I cannot work from home as I am unable to access the company server. This problem never goes away.

I have spoken to our neighbours this morning who are all experiencing the same connection issues.

Nobody cares!

Re: SH2 WiFi unreliable

imjolly — Fri, 26 Feb 2021 11:55:07 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

I moved your post so you can get replies to your problem which may no be the same as previous thread

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: SH2 WiFi unreliable

Yderi — Fri, 26 Feb 2021 16:36:05 GMT

Sorry, I'm new to these types of forums and couldn't find the new thread

Re: SH2 WiFi unreliable

licquorice — Fri, 26 Feb 2021 16:40:13 GMT

Its here https://community.bt.com/t5/BT-Devices/SH2-WiFi-unreliable/td-p/2144823 where you first posted.

Re: SH2 WiFi unreliable

Yderi — Fri, 26 Feb 2021 16:43:32 GMT

Thanks, I did find it, then had to do a load of editing as I published my phone line. A lot to learn for an ancient codger like me. Grateful for your help