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Unable to connect to my FTP client

Grayfly — Mon, 01 Mar 2021 14:35:52 GMT

After a couple of years without problems a few weeks ago I found I was unable to send emails via Microsoft Outlook and also unable to contact my FTP client to edit a website.

I ran a tracert and found the block appears to be a BT server. How is this solved?

If I use a VPN the problems disappear, however I shouldn't have to pay extra for a VPN to use BT broadband.

Anyone else having this problem or solved it?

Re: Unable to connect to my FTP client

licquorice — Mon, 01 Mar 2021 14:39:48 GMT

Make sure web protect isn't enabled.

https://www.bt.com/help/security/set-up-and-use-bt-web-protect

Re: Unable to connect to my FTP client

Grayfly — Mon, 01 Mar 2021 14:50:28 GMT

Correct it was switched on, I had no idea I had it. I'll wait a couple of hours and see if switching off solves the problem.

Re: Unable to connect to my FTP client

DavidM — Mon, 01 Mar 2021 16:49:30 GMT

Thanks for posting @Grayfly .

Please let us know if @licquorice suggestion sorts this for you.

Cheers

David

Re: Unable to connect to my FTP client

Grayfly — Mon, 01 Mar 2021 18:24:53 GMT

Yes, that appears to have worked.

Thanks to all.

Re: Unable to connect to my FTP client

DavidM — Mon, 01 Mar 2021 19:09:08 GMT

Thanks for letting me know @Grayfly .

Cheers

David