This topic

upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 20:47:59 GMT

I currently have halo 1 and want to upgrade to halo 3+ but I’m wondering why it says on the deals page the halo 3+ speed will be the same as my current speed with the halo 1? I’m looking to get the 54-73 MBPS but when I click the deal it says 48-53 MBPS will be my download speed?

Re: upgrading to BT halo 3+

licquorice — Mon, 01 Mar 2021 20:50:34 GMT

Changing package will have no effect on your speed if it is currently below the fibre1 cap of 55M

Re: upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 21:21:18 GMT

How do I know if I’m below the fibre 1 cap? How can I get faster speeds or can I not?

Re: upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 21:27:35 GMT

Can you elaborate on what you mean please?

Re: upgrading to BT halo 3+

imjolly — Mon, 01 Mar 2021 21:50:09 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: upgrading to BT halo 3+

licquorice — Mon, 01 Mar 2021 22:01:28 GMT

@Kiehazz wrote:

Can you elaborate on what you mean please?

If your current speed is less than 55M, nothing will change with a change of package, you are receiving the maximum speed your line is capable of.

Re: upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 22:12:37 GMT

Alright thank you I’ve just checked on that link and it says I’m not available for FTTP yet but when I am is this when I can get higher speeds?

Re: upgrading to BT halo 3+

licquorice — Mon, 01 Mar 2021 22:13:44 GMT

Yes, when FTTP is available you can get up to 900Mbs

Re: upgrading to BT halo 3+

imjolly — Mon, 01 Mar 2021 22:18:00 GMT

what speed range did checker show for vdsl? Can you post the results

hub stats will be good to help you

Re: upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 22:24:31 GMT

These are the range it is showing but I currently get max 52mbps I’ve noticed recently. It says on mybt app my speeds are between 51-71 MBPS with bt halo one but never do I get 71 MBPS

Re: upgrading to BT halo 3+

licquorice — Mon, 01 Mar 2021 22:33:04 GMT

We really need to see the hub stats to see what is going on, but it looks as though your line is capable of much higher speeds than you are currently getting.

Re: upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 22:52:13 GMT

To get my stats do I go to the hub manager at 192 then click on status?

Re: upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 23:09:07 GMT

Is it safe for my information to be on here? Doesn’t feel right

Re: upgrading to BT halo 3+

Kiehazz — Mon, 01 Mar 2021 23:38:05 GMT

Product name:
BT Hub 6A
Serial number:
+084319+NQ62580942
Firmware version:
SG4B1000E020
Firmware updated:
26-Mar-2020
Board version:
1.0
Gui version:
1.115.0
DSL uptime:
3 Days, 12 Hours 59 Minutes 57 Seconds
Data rate:
16.98 Mbps / 58.69 Mbps
Maximum data rate:
16756 / 59978
Noise margin:
5.7 dB / 3.1 dB
Line attenuation:
27.1 dB
Signal attenuation:
19.8 dB / 27.1 dB
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
14 GB Uploaded / 71 GB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-72F2
2.4 GHz wireless channel:
Smart (Channel 6)
5 GHz wireless network name:
BTHub6-72F2
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
90:4D:4A:3A:A8:D9
Software variant:
-
Boot loader:
7.33.1
These are my hub stats and I’ve already uploaded the results from the broadband checker

Re: upgrading to BT halo 3+

licquorice — Tue, 02 Mar 2021 08:19:47 GMT

You are currently getting 58M with a 3dB margin, changing package will have absolutely no effect on your speed.

Re: upgrading to BT halo 3+

Kiehazz — Tue, 02 Mar 2021 19:25:57 GMT

For what my bill is a month I see fibre 2 with speeds faster than my current speed for less than half the price I currently pay. Is it possible that I can switch over?

Re: upgrading to BT halo 3+

licquorice — Tue, 02 Mar 2021 19:35:01 GMT

It's up to you regarding packages in terms of cost but you are getting the highest speed your line can support. Changing package will have zero effect on speed.

Re: upgrading to BT halo 3+

imjolly — Tue, 02 Mar 2021 19:37:41 GMT

You are already getting fibre 2 speeds otherwise your speeds would be limited to fibre 1 max of 55/10mb

Re: upgrading to BT halo 3+

Kiehazz — Tue, 02 Mar 2021 20:01:29 GMT

Can you tell this by those stats I posted yes? Do you have any idea why I’m paying more for my monthly bill than I would with the current available fibre 2 deal for £29.99? If you say I have fibre 2 speeds I should be paying less than what I currently am if there’s a deal for the exact same speeds for £29.99 should I not? I’ve been a customer for a very long time before broadband was available just a landline

Re: upgrading to BT halo 3+

licquorice — Tue, 02 Mar 2021 20:18:51 GMT

@Kiehazz wrote:

Can you tell this by those stats I posted yes? Do you have any idea why I’m paying more for my monthly bill than I would with the current available fibre 2 deal for £29.99? If you say I have fibre 2 speeds I should be paying less than what I currently am if there’s a deal for the exact same speeds for £29.99 should I not? I’ve been a customer for a very long time before broadband was available just a landline

Yes, your stats show that you have fibre 2. Talk to the retentions team 0800 800 030