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Smart hub 2 updates everynight

luigicosta — Thu, 04 Mar 2021 01:34:13 GMT

Hi, my hub is updating every night and my speeds keep dropping. I live an area where 35mb is the fastest i can get but every night it is getting slower and slower currently sat on 25mb. Recently had engineers out to fix line issues (had 7 over last 2 months). Had a new hub and had multiple line tests. Had a dlm reset a month ago. Really just want a fix to this problem

Re: Smart hub 2 updates everynight

NeilO — Thu, 04 Mar 2021 09:09:37 GMT

Hi @luigicosta I'm really sorry to see you're having issues with your broadband speed.

Can you post your Home Hub router stats and we'll take a look?

You'll get them by entering 192.168.1.254 in your browser, go to advanced settings then technical log information.
I'd also recommend you do a quiet line test? - dial 17070 option 2 it should be silent.

Thanks

Neil

Re: Smart hub 2 updates everynight

luigicosta — Thu, 04 Mar 2021 09:35:07 GMT

line is quiet

Re: Smart hub 2 updates everynight

imjolly — Thu, 04 Mar 2021 09:46:55 GMT

can you enter your phone number and post results remember delete number before posting

https://www.broadbandchecker.btwholesale.com/#/ADSL

the resets are not your hub updating but probably a noise problem causing hub to drop conenction

have you tried using the test socket with a filter to see if that helps by eliminating your master faceplate and any internal wiring

Re: Smart hub 2 updates everynight

luigicosta — Sun, 07 Mar 2021 11:12:19 GMT

sorry for late reply had fam emergency and forgot about this